AI Product Manager - GenAI and Agentic Capabilities
About The Position
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. We are seeking an experienced product manager with strong technical acumen to lead the development of cutting-edge AI-powered customer experiences that leverage advances in generative and agentic AI technology. This role will be responsible for delivering the product strategy and end-to-end customer experience for AI-driven interactions. This role will translate customer needs, business priorities, and emerging AI capabilities into products that are valuable, safe, and scalable in a regulated environment. You will work closely with cross-functional teams including data scientists, engineers, business stakeholders, and design teams to deliver high impact, scalable AI solutions that enhance the customer experience.
Requirements
- Experienced product manager with strong technical acumen
- Experience leading the development of cutting-edge AI-powered customer experiences
- Experience leveraging advances in generative and agentic AI technology
- Ability to translate customer needs, business priorities, and emerging AI capabilities into products
- Experience working in a regulated environment
- Experience working closely with cross-functional teams including data scientists, engineers, business stakeholders, and design teams
Responsibilities
- Deliver the product strategy and end-to-end customer experience for AI-driven interactions.
- Translate customer needs, business priorities, and emerging AI capabilities into products that are valuable, safe, and scalable in a regulated environment.
- Work closely with cross-functional teams including data scientists, engineers, business stakeholders, and design teams to deliver high impact, scalable AI solutions that enhance the customer experience.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
