Sr Product Manager - CS/Agentic AI
About The Position
We are seeking a Product Manager passionate about solving customer problems and creating elegant, effective experiences for our service teammates and end customers. You will own and drive world-class customer service experiences throughout the lifecycle, cutting through the noise to focus on what truly matters. As a product owner within an agile scrum team, you will prioritize the backlog and champion the most impactful features. You are customer-centric, strategic, analytical, and laser-focused on executing at scale. In this role, you will partner with diverse cross-functional teams to lead, execute, and deliver results for Customer Service. Success in this matrix environment depends on your ability to collaborate with cross-functional partners in a positive, productive, and transparent way. You will also have the opportunity apply agentic AI to your customer service experiences to drive results.
Requirements
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Nice To Haves
- Prior experience with customer service software such as Salesforce, ZenDesk, Freshdesk, Microsoft Dynamics, AWS Connect or the like.
- Prior experience with Agentic AI in an enterprise environment preferably in customer service.
- Prior FinTech experience.
Responsibilities
- Uses data to build insights on product or platform requirements consistent with the shared vision for the product.
- Gathers insights from the customer experience and customer needs to input to product requirements
- Analyzes research, market analysis and usability studies, research and market analysis to support data-driven decision making
- Monitors product profitability measures, including budget.
- Lead sprint planning, daily standups and retrospectives to drive execution.
- Interfaces with product and technology leadership as needed.
- Partners with content developers, data scientists, product designers and user experience researchers to identify new opportunities.
Benefits
- generous paid time off
- healthcare coverage for you and your family
- resources to create financial security
- support your mental health
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What This Job Offers
Job Type
Full-time
Career Level
Senior
