AI Product Analyst (Home Based) [Open to Tiers 0, 1 and 2]

UNDP•New York, NY

2d•Remote

About The Position

The UNDP is seeking an AI Product Analyst to manage digital products that advance digital development within the organization. This role will be part of the Product Studio team within the Digital, AI and Innovation (DAI) Hub, Bureau for Policy and Programme Support (BPPS). The DAI Hub focuses on digital transformation, data, AI, and systems innovation to support sustainable and inclusive development globally. The AI Product Analyst will contribute to the development and management of digital products, working in line with UNDP Digital Standards and reporting to the Head of Digital Experience.

Requirements

An advanced university degree (master’s degree or equivalent) in Mathematics, Computer Science or a related technology field is required. Alternatively, a first-level university degree (bachelor’s degree) in Computer Science, Mathematics or Design, in combination with an additional two years of qualifying experience, will be given due consideration in lieu of a master’s degree.
Minimum of two (2) years (with master’s degree) or four (4) years (with bachelor’s degree) of relevant professional experience in designing, managing, and implementing digital and AI projects.
Experience working with low and middle-income countries.
Experience in product development, coding, using AI models, AI prompting, backend and frontend development, enterprise web/software development, user research and testing, and stakeholder management.
Fluency in English is required.

Nice To Haves

Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is desired.
Experience applying digital tools in the following areas: human rights, governance, gender equality, climate, sustainable finance or crisis contexts.
Experience managing software delivery projects involving Python, Node.js, and React.
Experience in managing diverse teams, technical vendors, and senior stakeholders around complex challenges.
Experience in interacting and building digital products with stakeholders in the public sector.
Demonstrated experience building digital products, AI products, data dashboards and communicating project progress to non-technical audiences.

Responsibilities

Utilize human-centred design and design research methods to design user-friendly products that meet user and stakeholder needs and solve identified problems.
Facilitate co-design workshops and processes to ensure products are desirable, viable, and feasible.
Advise on the implementation of AI to solve existing problems, including AI-assisted scoring and classification tools.
Collaborate with internal or vendor software developers to plan, scope, and deliver technical product builds, and propose technical solutions to clients, including designing software architectures.
Manage full-stack development cycles using Python, Node.js, and React where applicable.
Support the development of product plans/roadmaps with relevant UNDP stakeholders/sponsors.
Maintain strong stakeholder relationships to support product oversight and organizational buy-in for product vision.
Translate requirements between non-technical stakeholders and development teams, ensuring policy and programme priorities are reflected in technical specifications.
Communicate and present product roadmaps to relevant teams within CDO and UNDP.
Prepare and contribute to presentations and updates on product roadmaps for relevant teams within BPPS and UNDP.
Support the continuous development process for products under management, incorporating iterative customer and stakeholder feedback, and deploying regular product releases and fixes.
Engage in the software development of digital products with internal and external vendors, focusing on AI products like LLM-based systems, NLP pipelines, and local AI model deployment.
Contribute to the implementation and maintenance of technical and organizational infrastructure for product delivery, including documentation and communications materials.
Develop and implement quality standards and assurance processes by meeting/exceeding relevant UNDP and industry digital standards.
Design and develop data dashboards and data visualizations to communicate product outcomes to donors, senior stakeholders, and the public.
Provide responsive product support to relevant UNDP internal clients.
Support the training of internal clients on how to use existing AI products.
Contribute to the development of resources that enable greater customer satisfaction through targeted automation, including templates, detailed documentation, and standard operating procedures.
Apply various analysis methods to evaluate product performance and inform iterative product improvements.
Provide sound contributions to knowledge networks, communities of practice, and digital knowledge platforms.
Organize training for operations/projects staff on programme-related matters in assigned areas.
Perform other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.