AI Principal Product Manager-Technical, Alexa Responsible AI

Amazon • Bellevue, WA

7d

About The Position

Alexa+ is Amazon's next-generation, generative AI-powered assistant — and trust
is its most important feature. As the AI Principal PMT for Alexa Responsible AI,
you won't just manage a product roadmap - You will define the standard for how
one of the world's most widely used AI systems earns and keeps customer trust
across every language, culture, device, and interaction. This is a role for a
product leader who thinks systematically, moves fast, and has the conviction to
make hard calls when the stakes are real.

The Mission
Responsible AI isn't a compliance checkbox. It's a product discipline and you
will own it. You'll define the customer experience for safety guardrails, trust
signals, and evaluation frameworks that determine whether Alexa is earning or
eroding customer confidence. You'll make the go/no-go calls on features that
affect millions of daily interactions — with the data, the customer story, and
the scientific grounding to back every decision.

What You'll Own
Product Vision & Strategy
In today's AI landscape, strategy is written in weeks, not years. You'll set a
bold, adaptive product vision for Responsible AI — defining near-term priorities
with urgency while keeping a clear eye on where the technology and the customer
need are heading. You'll author crisp vision documents that align science,
engineering, policy, and legal teams around a shared north star for customer
trust. You'll establish the KPIs that measure trust at scale and build the
review mechanisms that surface regressions before customers ever encounter them.

Cross-Functional Leadership Across Alexa and Devices
This role operates at the intersection of some of Amazon's most consequential
product decisions. You'll lead alignment across Applied Science, Engineering,
Legal, Policy, and UX — not just within your immediate team, but across Alexa
and Devices organizations at large. You'll be the connective tissue that turns
ambiguous safety challenges into concrete, shippable solutions that scale across
the full Alexa ecosystem.

You'll partner with Applied Scientists to translate breakthrough safety research
— RLHF, reward modeling, adversarial robustness — into production-ready customer
experiences. You'll navigate the regulatory and policy landscape proactively,
partnering with Legal and Policy before new capabilities create new risks. And
you'll represent Responsible AI priorities in senior leadership reviews, making
the case for investment with airtight data and compelling customer impact.

Breadth of Ownership
Your scope spans the full responsible product experience: safety guardrails and
trust frameworks, privacy and security implementation, and experiences designed
for our most vulnerable customers — including children. You'll ensure that as
Alexa+ grows more capable, it grows more trustworthy across every dimension that
matters to customers and regulators alike.

Technical Product Depth
You understand how LLMs fail — hallucination, value misalignment, adversarial
inputs — well enough to write requirements that solve the problem, not just
describe it. You'll author the product requirements that guide safety model
development, evaluation system design, and certification processes. When new
capabilities create new risks, you'll frame the tradeoff, propose the
mitigation, and drive the decision.

Organizational Impact
You'll mentor PMs across the org, raising the bar on how the team thinks about
safety as a product discipline. You'll influence without authority across one of
Amazon's most cross-functional domains — and you'll shape how Responsible AI
scales across Alexa and partner teams worldwide.

A day in the life
You're reviewing a new Alexa+ capability with your science partner — excited
about what it can do, clear-eyed about where it could fail. You write the
requirement that captures both.
You're in a senior leadership review making the case for a safety investment
that doesn't have an obvious revenue line — and you win it because your data is
airtight and your customer story is compelling.
You're unblocking an engineering team by making a hard call on scope.
You're handling a complex customer escalation that requires clear thinking and
fast judgment.
You're mentoring a PM who's learning to treat trust as a feature, not a
constraint.
This is where product leadership meets real-world responsibility — and where
your decisions shape the future of AI that hundreds of millions of people rely
on every day.

About the team
Our team pioneers Responsible AI for Alexa and Amazon's conversational AI
systems — ensuring safe, trustworthy experiences across all devices, modalities,
and languages worldwide. We work on the hardest AI safety challenges at Amazon's
scale, moving fast and shipping with the highest bar — because the stakes are
real and customers are counting on us.

Requirements

• Deep experience shipping AI or trust-and-safety products at scale — you've navigated the full arc from research to production in high-stakes environments
• Technical fluency in LLMs and AI safety — you understand how modern language models work, how they fail, and what it takes to make them safer
• Track record of influencing without authority — across science, engineering, policy, and legal, at the most senior levels
• Exceptional written communication — you write documents that move organizations and create new product categories
• Bias for decisions over deliberation — you're comfortable operating in ambiguity and know when good-enough-now beats perfect-later
• Passion for responsible AI — you believe that safety and trust are competitive advantages, not constraints
• BS/MS/PhD in Computer Science, Engineering, or a related technical field (or equivalent experience)
• 8+ years of technical product or program management experience
• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience with end to end product delivery
• Experience contributing to engineering discussions around technology decisions and strategy related to a product

Nice To Haves

• Experience in project management methodologies, business analysis, or process improvement
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
• Experience working on Responsible AI or trust and safety areas
• BS/MS/PhD in Computer Science, Engineering, or a related technical field (or equivalent experience)

Responsibilities

• Set a bold, adaptive product vision for Responsible AI
• Author crisp vision documents that align science, engineering, policy, and legal teams around a shared north star for customer trust
• Establish the KPIs that measure trust at scale and build the review mechanisms that surface regressions before customers ever encounter them.
• Lead alignment across Applied Science, Engineering, Legal, Policy, and UX
• Partner with Applied Scientists to translate breakthrough safety research into production-ready customer experiences
• Navigate the regulatory and policy landscape proactively, partnering with Legal and Policy before new capabilities create new risks.
• Represent Responsible AI priorities in senior leadership reviews, making the case for investment with airtight data and compelling customer impact.
• Ensure that as Alexa+ grows more capable, it grows more trustworthy across every dimension that matters to customers and regulators alike.
• Author the product requirements that guide safety model development, evaluation system design, and certification processes.
• Mentor PMs across the org, raising the bar on how the team thinks about safety as a product discipline.
• Influence without authority across one of Amazon's most cross-functional domains — and you'll shape how Responsible AI scales across Alexa and partner teams worldwide.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Principal