AI Operations

Forus•New York, NY

14h•Onsite

About The Position

AI Operations is a builder’s role for helping patients get access to medicine. You will take responsibility for live operational problems: a workflow to improve, a process to scale, or a new capability to build. You will examine the data, trace the workflow, talk to the people closest to it, and form a view of what needs to change. In partnership with engineering, you will design and launch AI solutions and measure their impact. This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Forus's success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.

Requirements

2–10 years in operations, consulting, finance, product, or another analytical, outcome-oriented environment; startup experience is a plus
A track record of owning metrics and driving measurable improvement in complex workflows
Fluency with data and technical tools; the type of person who uses Codex or Claude be default when solving problems
Strong judgment about where to automate, how to manage exceptions, and how to evaluate quality
Strong written and verbal communication, including the ability to turn ambiguity into a clean brief or specification
A bias for action, low ego, curiosity, and a commitment to doing what is right for patients and providers
High NPS with your former teammates

Responsibilities

Own a live workflow or operational problem end to end, from diagnosis through launch and iteration
Use data and frontline context to identify bottlenecks, form hypotheses, and define measurable outcomes
Design workflows that determine where AI can act reliably and where human judgment is necessary
Write specifications for internal products, automations, and AI agents in partnership with engineering
Build and evaluate prototypes; study failure modes, define quality bars, and design controls
Deploy changes, measure their impact on patient and provider access, and rapidly iterate
Help expand Forus into new product areas by translating complex access pathways into scalable systems