AI Operations

Forus • New York, NY

1d • $100,000 - $300,000 • Onsite

About The Position

AI Operations is a builder’s role for helping patients get access to medicine. You will take responsibility for live operational problems: a workflow to improve, a process to scale, or a new capability to build. You will examine the data, trace the workflow, talk to the people closest to it, and form a view of what needs to change. In partnership with engineering, you will design and launch AI solutions and measure their impact.
This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Forus's success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.

Requirements

• 2–10 years in operations, consulting, finance, product, or another analytical, outcome-oriented environment; startup experience is a plus
• A track record of owning metrics and driving measurable improvement in complex workflows
• Fluency with data and technical tools; the type of person who uses Codex or Claude be default when solving problems
• Strong judgment about where to automate, how to manage exceptions, and how to evaluate quality
• Strong written and verbal communication, including the ability to turn ambiguity into a clean brief or specification
• A bias for action, low ego, curiosity, and a commitment to doing what is right for patients and providers
• High NPS with your former teammates

Responsibilities

• Own a live workflow or operational problem end to end, from diagnosis through launch and iteration
• Use data and frontline context to identify bottlenecks, form hypotheses, and define measurable outcomes
• Design workflows that determine where AI can act reliably and where human judgment is necessary
• Write specifications for internal products, automations, and AI agents in partnership with engineering
• Build and evaluate prototypes; study failure modes, define quality bars, and design controls
• Deploy changes, measure their impact on patient and provider access, and rapidly iterate
• Help expand Forus into new product areas by translating complex access pathways into scalable systems

Benefits

• Fully covered medical, vision, and dental insurance.
• Memberships for One Medical, Talkspace, Teladoc, and Kindbody.
• Unlimited paid time off (PTO) and 16 weeks of parental leave.
• 401K plan setup, FSA option, commuter benefits, and DashPass.
• Lunch at the office every day and Dinner at the office after 6:30 pm.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed