AI Operations & Workforce Transformation Director

LogicMonitor•San Francisco, CA

13h•$192,170 - $240,240•Hybrid

About The Position

LogicMonitor is seeking a Director, AI Operations & Workforce Transformation to lead the development and execution of its AI operations and workforce transformation strategy. This highly cross-functional, hands-on role translates AI opportunities into measurable improvements in work processes, employee productivity, business performance, and workforce planning. The Director partners with the Chief Performance Officer, Chief Financial Officer, senior executives, functional leaders, IT, HR, managers, employees, and external partners to identify opportunities, lead pilots, measure results, and scale effective practices. The role requires strategic judgment and strong execution to build alignment, establish accountability, remove obstacles, and advance initiatives from strategy and discovery through implementation, adoption, measurement, and scale. The Director owns and evolves LogicMonitor’s AI operations and workforce transformation roadmap, leads companywide AI adoption and enablement, and identifies and advances high-value AI use cases. The role partners with HR, Performance, and Finance to assess effects on roles, skills, capacity, organizational design, workforce planning, and resource allocation, and establishes reporting that connects initiatives to business outcomes. The Director also manages strategic AI partnerships and technology evaluations, ensures alignment with compliance, privacy, security, and responsible AI standards, and leads AI Transformation as a V2M2 strategic initiative, including governance and executive and quarterly Board updates. LogicMonitor’s team works within its Centers of Energy; this role is open to candidates based in or near San Francisco, California. The position is hybrid, as indicated by the job posting’s #LI-Hybrid designation. The base salary range is $192,170–$240,240 USD. Eligible compensation packages include base salary, a variable plan depending on role, and comprehensive benefits.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business, Operations, Organizational Development, Finance, Engineering, or a related field.
10+ years of experience in digital transformation, business transformation, operations, strategy, consulting, technology implementation, workforce transformation, or a related field.
5+ years of experience leading AI, automation, analytics, digital labor, or technology-enabled operating model initiatives.
Proven track record of advancing AI or digital transformation initiatives from strategy and discovery through implementation, adoption, measurement, and scale.
Demonstrated experience leading cross-functional initiatives involving senior executives, Finance, HR, IT, and business or functional leaders.
Strong understanding of AI, automation, analytics, workflow redesign, and their practical application in a corporate environment.
Experience developing business cases, pilot plans, measurement frameworks, and recommendations based on operational and financial evidence.
Experience with change management, manager enablement, workforce planning, organizational design, or employee adoption.
Experience evaluating technology or AI vendors and managing strategic external partnerships.
Strong financial and analytical skills, including the ability to connect operational improvements to business value and workforce or investment decisions.
Excellent written and verbal communication skills, including experience preparing executive- and Board-level materials.
Strong leadership, stakeholder management, prioritization, and decision-making skills.
Ability to influence without direct authority and drive accountability across a matrixed organization.
Ability to translate complex concepts into clear recommendations, practical plans, and measurable actions.
Highly organized and action-oriented, with comfort operating in an ambiguous and rapidly changing environment.
Must be authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization. Transferable existing U.S. work authorization may be considered case by case; new sponsorship for employment-based visas requiring an initial employer petition or application is not available.

Nice To Haves

MBA or relevant master’s degree.

Responsibilities

Own and evolve LogicMonitor’s AI operations and workforce transformation strategy, turning long-term priorities into an actionable roadmap.
Advise senior leaders on developments in AI, automation, analytics, and digital labor and translate them into practical next steps.
Lead companywide AI adoption and enablement with cross-functional leaders and AI Champions, establishing priorities, ownership, governance, communications, training, and resources.
Identify, prioritize, and advance high-value AI use cases across the company.
Oversee selected AI pilots with IT and functional leaders, ensuring ownership, success measures, enablement, and a decision path to scale, revise, or discontinue based on results.
Partner with HR, Performance, and Finance leaders to assess implications for roles, skills, capacity, organizational design, workforce planning, and resource allocation.
Establish measurement frameworks and reporting connecting AI initiatives to outcomes such as productivity, quality, speed, adoption, cost, recovered capacity, and realized value.
Own strategic AI partnerships, including relationships with OpenAI and other external providers, and ensure effective coordination, performance management, and alignment with company priorities.
Evaluate emerging technologies and ensure initiatives meet applicable compliance, privacy, security, and responsible AI standards.
Lead AI Transformation as a V2M2 strategic initiative, establishing governance, accountability, milestones, decision processes, and cross-functional commitments.
Prepare executive updates and quarterly Board materials communicating progress, impact, challenges, resource needs, decisions, and next steps.