AI Operations Specialist

Frontsteps•Denver, CO

8d•$55,000 - $75,000•Onsite

About The Position

FRONTSTEPS, the leader in HOA software, is seeking a highly driven AI Operations Specialist to join our Denver headquarters. This is a hybrid operations + automation role for someone who thrives in frontline execution and eliminates recurring operational friction through practical, production-ready automation. This role is structured as an Operations Flex rotation: the employee starts embedded in Customer Support, automates repetitive work, and expands into Solutions Delivery/Implementation as operational needs evolve. This role will continue to flex into other operational areas over time, with the goal of increasing efficiency, consistency, and throughput across the business. ESSENTIAL FUNCTIONS Execute frontline operational work with strong autonomy, urgency, and customer focus Identify systemic bottlenecks and recurring issues, then convert them into automation opportunities Design, deploy, and refine automation that eliminates manual work and reduces repeat issues Improve cross-team workflows by turning tribal knowledge into standardized tooling and documentation Create high-quality internal documentation and customer-facing enablement artifacts Provide regular reporting on pain points identified, automations delivered, and measurable impact Support additional operational areas over time (e.g., onboarding operations, integrations, training ops, knowledge systems) 50%: OPERATIONS FLEX (FRONTLINE EXECUTION) You will operate as a high-performing individual contributor in customer-facing operations, including: Resolving customer issues and managing escalations Supporting customer adoption through configuration, training, and operational guidance Driving work to completion with strong urgency, ownership, and follow-through Documenting solutions, processes, and best practices Partnering across Support, Delivery, Product, and Engineering to ensure successful outcomes 50%: AI AUTOMATION & ENABLEMENT You will design and deploy automation that improves speed, quality, and scale across teams, including: Identifying recurring friction through frontline execution Building reusable automation workflows and operational accelerators Improving knowledge systems, case handling, onboarding readiness, and internal handoffs Measuring business impact through time saved, cycle time reduction, and throughput increases

Requirements

Bachelor's degree or equivalent work experience required
3+ years in a SaaS customer-facing operational role (Support, Implementation, Professional Services, Solutions Delivery, or similar)
Strong troubleshooting and execution discipline; consistently drives issues to resolution
Strong written and verbal communication; can translate technical concepts clearly
Basic SQL proficiency for data lookups and troubleshooting validation
High ownership and ability to prioritize across multiple workstreams
Demonstrated capability using automation and/or AI tools to accelerate outcomes
Experience supporting or implementing Accounting, ERP, or Payments products
Familiarity with automation tools (n8n, Zapier, Make, Power Automate)
Experience using LLMs operationally for support, delivery, documentation, and enablement workflows
Experience creating strong internal documentation and reusable process artifacts

Responsibilities

Execute frontline operational work with strong autonomy, urgency, and customer focus
Identify systemic bottlenecks and recurring issues, then convert them into automation opportunities
Design, deploy, and refine automation that eliminates manual work and reduces repeat issues
Improve cross-team workflows by turning tribal knowledge into standardized tooling and documentation
Create high-quality internal documentation and customer-facing enablement artifacts
Provide regular reporting on pain points identified, automations delivered, and measurable impact
Support additional operational areas over time (e.g., onboarding operations, integrations, training ops, knowledge systems)
Resolving customer issues and managing escalations
Supporting customer adoption through configuration, training, and operational guidance
Driving work to completion with strong urgency, ownership, and follow-through
Documenting solutions, processes, and best practices
Partnering across Support, Delivery, Product, and Engineering to ensure successful outcomes
Identifying recurring friction through frontline execution
Building reusable automation workflows and operational accelerators
Improving knowledge systems, case handling, onboarding readiness, and internal handoffs
Measuring business impact through time saved, cycle time reduction, and throughput increases