AI Operations Manager

Achievers

10d • Hybrid

About The Position

Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With 4.3 million global users, we empower employees across 190 countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter.
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.
In this role, you will own Achievers’ AI revenue strategy end to end, from use case discovery through deployment and measurement. This is a builder first role with the expectation that you will architect the IC facing tool stack, deploy AI agents that directly generate revenue, and operate them with the same rigor as a human team. You will partner with RevOps, Marketing, Sales, and CS leadership, but this role does not own or administer core systems (Salesforce, Marketo, NetSuite). Over time, this role may manage a group of agent operators.

Requirements

• Education in analytics and software development
• Experience in technology industry required
• Proven track record designing and deploying AI powered agent workflows for revenue or sales operations.
• Hands on experience with AI tools and orchestration frameworks
• Deep familiarity with the modern sales tech stack as both a user and integrator
• Able to bridge technical depth with business context and communicate clearly to frontline sellers and executive stakeholders.

Nice To Haves

• Prior quota carrying IC experience (AE, SE, or similar) with firsthand grasp of the workflows these agents will support is a nice to have.

Responsibilities

• Own the AI roadmap: use case discovery, build, deployment, adoption, and impact measurement.
• Design, deploy and manage revenue generating agents
• Architect and automate workflows that eliminate manual GTM tasks across AEs, SCs, SDRS, BDRs, and CSMs.
• Continuously evaluate and implement IC facing tools, replacing underutilized capabilities with higher impact alternatives.
• Manage agents like employees with defined scope, performance metrics, and ongoing tuning.
• Report on revenue impact, time saved, pipeline influenced, and adoption for every agent deployed.
• Establish responsible AI guardrails: data access, privacy, prompt/output review, and human in the loop checkpoints.
• Must abide by Achievers Generative AI Usage Policy and related policies.

Benefits

• We are passionate about disruptive technology that’s rooted in science, research and data.
• We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
• We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
• We believe in moving quickly, failing fast, and adapting to change.
• We enjoy coming to work every day because we believe in our product and love our culture.
• We’re committed to achieving excellence in everything we do.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree