AI Operations & Data Analyst

Canon U.S.A., Inc.•Melville, NY

4d•$69,300 - $103,770•Hybrid

About The Position

Canon USA in Melville, NY is currently seeking a AI Operations & Data Analyst (Analyst, Data Analytics). In this role, you will sit at the intersection of data engineering, business strategy, and AI validation, to ensure our machine learning models and automated workflows deliver measurable value. You will be expected to develop and implement advanced AI capabilities to become a company expert in data collection, consolidation and analysis of real-world service operations data, specifically focusing on the Field Service to ensure machine learning models and automated workflows deliver actionable insights. This role will require some development of data visualization solutions and training on how to use those solutions so that key stakeholders can access information and drive improvements. This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Requirements

Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience
3+ years of experience in data analytics, operations analytics, or chain, or print management operations
Familiarity with cloud platforms (AWS ecosystem) and LLM orchestration frameworks (e.g., LangChain)
Background supporting large enterprise accounts or client-facing delivery
Significant knowledge of Microsoft Excel, including pivot tables, charts, graphs, and complex formulas
Overtime as required, especially during monthly reporting for management meetings
Must be legally authorized to work in the United States.
All applicants must reside in the United States at the time of hire.

Nice To Haves

Education/Experience preferred in Business, Mathematics, Statistics, Analytics, Finance or similar discipline
Analytic experience preferred.
Preferred experience in product/solutions sales
Knowledge of Microsoft Access (or similar database skills) a plus
Knowledge of Salesforce.com and Oracle a plus
Knowledge of Power BI, Tableau, Domo, other reporting packages a plus
Very detail oriented and consistently accurate

Responsibilities

Delivers standard reports and data visualization by required deadlines with consistent and reliable accuracy
Develops and implements AI solutions to automate and create efficiencies of analyses of large confidential data files to meet company goals and objectives
Audits and validates AI-generated outputs (LLM summaries, automated customer updates, predictive models) to eliminate hallucinations and ensure operational accuracy
Tracks real-time reliability, bias mitigation, and accuracy metrics for deployed operational AI models
Translates ambiguous business challenges into structured data workflows, automation pipelines, and measurable KPIs
Designs intuitive Tableau/Power BI dashboards and translate complex AI insights into compelling narratives for executive stakeholders
Creates data summaries and visualizations with the ability to present those results in various forms (presentations, interactive platforms, reporting, etc…)
Partners with engineering teams to scope, test, and deploy high-impact workflow automation