AI Innovation Lead
About The Position
Crescendo is the first AI‑native contact center — combining auto‑tuning AI with multilingual human experts to deliver performance‑guaranteed customer experiences. In a category full of hype, we stand apart by delivering measurable outcomes at speed and scale. We don’t just ship software. We deliver results — guaranteed. We’re hiring multiple AI Innovation Leads to help embed practical, process‑level AI across Crescendo. These roles are hands-on builders and operators who turn AI capability into real business impact inside functions like GTM, Operations, G&A, Product, and Corporate teams . This role may sit in different parts of the organization depending on deployment and can be hired as either full‑time or contract . You’ll design and deploy mini‑assistants, copilots, reusable AI personas, workflow automations, and lightweight agents (e.g., Gemini Gems or equivalent) that integrate directly into how teams work every day. Your mandate: move teams from experimenting with AI to operating with AI .
Requirements
- 2–6 years of experience in consulting, business operations, product ops, GTM ops, automation, or similar roles
- Hands‑on experience applying AI to real workflows (not just experimentation)
- Experience building assistants, copilots, reusable prompt systems, or lightweight agents
- Strong ability to translate ambiguous opportunities into shipped solutions
- Comfort working across functions and navigating fast‑moving environments
- Ownership mindset with bias toward action
Nice To Haves
- Experience building Gemini Gems or similar agent workflows
- Experience inside high‑growth or AI‑native companies
- Familiarity with SaaS GTM or contact center operations
- Experience evaluating AI vendors and tooling ecosystems
- Experience supporting transformation initiatives inside teams
- MBA or strong business background (e.g., strategy, operations, consulting) is a plus
- Ability to work a weekly hybrid schedule in our San Francisco office
Responsibilities
- Build Process-Embedded AI
- Design and deploy mini‑assistants, copilots, reusable AI personas, and workflow automations
- Build lightweight agents (e.g., Gemini Gems or equivalent) embedded into team workflows
- Translate manual or fragmented work into AI‑enabled execution
- Ensure solutions are reusable, scalable, and measurable
- Identify High‑Leverage Automation Opportunities
- Evaluate workflows for automation potential
- Reduce manual effort across planning, reporting, coordination, and execution
- Improve speed, consistency, and quality through AI‑driven workflows
- Help teams move from prompts to productionized usage
- Translate AI Insight Into Execution
- Convert AI outputs into structured, trackable workstreams
- Break initiatives into clear deliverables with owners and timelines
- Support adoption inside tools like Asana, Jira, CRM platforms, or operational systems
- Strengthen the Company’s AI Operating Muscle
- Integrate AI into team planning and execution
- Increase visibility into cross-functional AI opportunities
- Build and scale repeatable AI workflows and standards
- Teach and train teams on the AI workflows and improvements you create to drive adoption
- Enable others to independently use AI effectively
- Help teams integrate AI into planning and execution rhythms
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
