AI Implementation Specialist
About The Position
Bird Rock Systems is helping organizations adopt practical AI solutions that create measurable business outcomes. We're looking for an AI Implementation Specialist who enjoys working directly with customers, helping them prepare their data, implement AI solutions, and build confidence using AI in their daily operations. This role is ideal for someone who is technically curious, customer-focused, and excited about building a career in applied AI. You'll work alongside our AI Architect, supporting customer implementations while developing the skills needed to grow into more advanced AI consulting and engineering roles. You won't be expected to design AI strategy or architecture. Instead, you'll help turn proven AI solutions into successful customer outcomes through training, implementation support, data preparation, and adoption. This role is based in San Diego or Orange County, California and supports customers through frequent engagement.
Requirements
- Strong communication and customer service skills
- Organized, detail-oriented, and process-driven
- Excited about AI and emerging technologies
- Comfortable learning new platforms and tools quickly
- Enjoy teaching and helping others succeed
- Self-motivated with a growth mindset
- 1–2 years in a technical, customer-facing, implementation, support, training, or consulting role
- Experience working with business applications, SaaS platforms, or technology solutions
- Exposure to AI tools, automation platforms, analytics, or business systems
- Familiarity with data cleanup, spreadsheets, reporting, or database concepts
- Experience creating documentation or conducting training sessions
- Experience with Microsoft 365, Copilot, Power Platform, or automation tools
- Exposure to APIs, integrations, or workflow automation
Responsibilities
- Deliver introductory AI onboarding and training sessions for customers.
- Support customer implementations through data preparation, validation, and organization.
- Assist with deployment, testing, and configuration of AI solutions.
- Establish positive working relationships with customer stakeholders through training, support, and engagement.
- Contribute to reusable training materials, guides, and implementation playbooks.
- Deliver introductory AI training sessions for customers.
- Help end users understand and adopt AI-powered workflows.
- Create and maintain training materials, guides, and documentation.
- Answer customer questions and provide post-deployment support.
- Facilitate customer workshops and onboarding sessions.
- Assist customers with organizing, cleaning, and validating business data.
- Identify common data quality issues that may impact AI outcomes.
- Work with customer teams to improve data readiness.
- Support migration and preparation of information used in AI solutions.
- Assist with deployment and configuration of AI solutions.
- Help test workflows, automations, and AI-powered applications.
- Document customer requirements and implementation details.
- Support proof-of-concept projects and pilot deployments.
- Escalate technical challenges to senior team members when necessary.
- Monitor customer engagement and adoption of AI solutions.
- Gather feedback and identify opportunities for improvement.
- Serve as a trusted day-to-day resource during implementation.
- Help ensure customers realize measurable value from AI investments.
- Partner with the AI Architect and implementation team.
- Contribute to reusable training materials and delivery playbooks.
- Share lessons learned from customer engagements.
- Help improve internal implementation processes as the AI practice grows.
Benefits
- Medical, Dental, and Vision Insurance
- Unlimited Paid Time Off
- Paid Family Leave Benefits
- Flexible Spending Accounts
- Pet Insurance
- Employee Assistance Program
- 100% Employer-Paid Life & AD&D Insurance, Short- and Long-Term Disability Insurance
- Monthly Wellness Reimbursement
- Cell Phone Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
