AI Forward Deployed Engineer

RingCentral

22h•$147,700 - $215,000•Remote

About The Position

RingCentral is seeking an AI Forward-Deployed Engineer to join their AIR Pro GTM organization. This technical role focuses on bridging the gap between acquiring AI solutions and realizing their value. AI Forward-Deployed Engineers work within strategic customer accounts to translate operational requirements into production-grade agentic AI experiences, with direct accountability for business outcomes. The team collaborates cross-functionally with Product, Engineering, Professional Services, and Support. Engineers are assigned to a focused portfolio of strategic accounts, emphasizing deep engagement, production deployment, proven ROI, and account expansion. This is a remote position based in the United States, with travel to customer sites as required (typically 20-30%).

Requirements

8+ years of experience in a customer-facing technical role, such as Solutions Architecture, Technical Consulting, Forward Deployed Engineering, or a high-touch Sales Engineering position involving hands-on implementation.
Demonstrated proficiency with large language models, retrieval-augmented generation, vector databases, and agent orchestration frameworks.
Proven ability to communicate effectively across technical and executive audiences, such as leading design reviews with engineering teams and presenting business cases to senior operations leadership.
Demonstrated ability to operate independently in ambiguous, fast-moving environments with incomplete information and competing priorities.
Bachelor’s Degree or equivalent military and/or work experience

Nice To Haves

Telephony domain expertise, including SIP, WebRTC, SBCs, or direct experience with CCaaS/UCaaS platforms.
Experience deploying agentic AI systems (voice or digital) at enterprise scale.
Industry depth in healthcare, financial services, retail, or insurance.
Familiarity with competitive conversational AI platforms.

Responsibilities

Engage directly with customers to discover requirements, map business processes, prioritize high value use cases and translate them into AI agent behaviors and workflows, focused on measurable ROI.
Conduct detailed workflow analysis of existing customer processes, including call routing, agent scripts, escalation paths, and back-office handoffs, to determine optimal points for AI automation.
Establish clear success criteria prior to deployment, including containment rates, handle time reduction, resolution accuracy, and cost per interaction.
Own the end to end Agent Development Lifecycle by continuously monitoring performance through observability, metrics, and customer feedback, and iterating on agent behavior to drive ongoing improvements and business outcomes.
Design and implement multi-turn agent workflows, including prompt chains, retrieval pipelines, decision logic, fallback handling, and live-agent handoff rules.
Build integrations between AIR Pro and customer systems of record (CRMs, EHRs, ERPs, ticketing platforms, custom APIs) using secure authentication protocols (such as OAuth 2.0, SAML, SCIM).
Implement compliance and safety controls appropriate to the customer’s environment, including guardrails, PII handling, HIPAA, PCI, and other controls.
Deploy monitoring, evaluation, and testing frameworks as necessary to enable ongoing measurement and optimization of agent performance.
Serve as the senior technical resource during pre-sales engagements for strategic accounts, including live demonstrations, proof-of-concept builds, and RFP/RFQ response development.
Collaborate with the Dedicated AE, Digital Overlay team, and RingCentral Sales Engineers to qualify opportunities, scope deployment requirements, and establish delivery timelines.
Develop expansion business cases from pilot results that Sales can present to additional departments or business units within the account.
Document integration patterns, platform limitations, and recurring customer requirements encountered during deployments.
Provide structured feedback to Product and Engineering with sufficient technical detail to inform roadmap prioritization and feature development.

Benefits

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program