AI Experience Orchestration Director

Genesys•Durham, NC

1d•Hybrid

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Do you have a passion for creating amazing customer experiences using the latest AI-powered software capabilities? As an AI and Experience Orchestration Director focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions like Genesys Agentic AI to core account teams and our clients. This is a critical focus area for clients of all industries and sizes, and it is a strategic growth area for Genesys. We are looking for individuals with subject matter expertise in AI-powered customer experience, a proven track record of overachievement, and a strong drive to win!

Requirements

A strong SME in AI and Pre Sales with excellent written and oral skills
Experience in sales overlay or subject matter expert roles
12+ years of relevant professional experience in Software / Cloud / AI
Proven experience and expertise in AI-powered customer experience with an AI-First mindset
Demonstrated ability to lead through influence as well as direct authority, partnering with colleagues to drive outcomes collaboratively
Strong coordination skills on developing and running AI PoC’s
Demonstrated ability to create effective territory and account strategies / plans
Strong critical thinking and communication skills
Effective presentation skills in public events (ability to serve as a compelling subject matter expert)
Ability to prioritize as well as manage multiple work streams at once (many in-flight opportunities across multiple sales teams)

Nice To Haves

Hands-on experience selling leading AI solutions within the customer experience / contact center market

Responsibilities

Partner with core account executives (AEs) and sales management on territory and account planning, pipeline generation, opportunity management, and forecasting to exceed overall and portfolio-specific sales targets
Ensure follow-through on plays and programs related to the Genesys AI portfolio in the field (sales campaigns, enablement programs/certifications, etc.)
Show up with subject matter expertise and presence to differentiate Genesys in opportunities and to model desired methods for AEs (upskilling)
Provide hands-on support with positioning, presentations, pricing, proposals, and other key work products related to the Genesys AI portfolio
Run point on Customer Workshops that are focused on developing AI Use Cases and Pilots
Be the voice of the customer and the field with relevant cross-functional teams (marketing, product, professional services, etc.)
Take a lead to identify Priorities and Use Cases to develop AI opportunities