AI Engagement Manager

Workday•Pleasanton, NV

6d•$116,600 - $207,200•Hybrid

About The Position

Workday's Professional Services organization is seeking an AI Engagement Manager to join their AI Practice team. This role is dedicated to helping enterprise customers maximize the value of Workday's AI products and platform. The team guides complex organizations through AI adoption and transformation, from initial deployment to long-term success. The mission is to connect Workday's AI innovation with real-world business outcomes by partnering with product, engineering, sales, and customer success teams. This role offers high ownership, deep collaboration, and the opportunity to work at the forefront of enterprise AI transformation.

Requirements

Demonstrable experience of leading Medium and/or Large Enterprise implementations or transformation initiatives
4+ years of experience in either enterprise application implementation (Workday, Oracle, NetSuite, SAP, Cornerstone, or similar) or top-tier strategy consulting (MBB, Tier 2), venture capital, or a commercial/strategy/ops role in a startup or scale-up. (For Senior Engagement Manager)
8+ years of experience in either enterprise application implementation (Workday, Oracle, NetSuite, SAP, Cornerstone, or similar) or top-tier strategy consulting (MBB, Tier 2), venture capital, or a commercial/strategy/ops role in a startup or scale-up. (For Principal Engagement Manager)
Experienced in relationship management, with the ability to establish and nurture long-term partnerships with enterprise customers at all levels, including C-suite executives, fostering trust and collaboration that drive successful AI adoption and customer loyalty
Demonstrated executive presence, including the ability to project confidence and poise while communicating with senior leaders, facilitating executive steering committee meetings, and leading quarterly business reviews in complex customer environments
Skilled in project management, with experience planning, coordinating, and delivering multiple concurrent implementations on time and within budget, using effective methodologies for risk management, resource allocation, and quality delivery
Proficient in software implementations, with the ability to guide customers through AI and enterprise application deployments, including configuration, change management, user education, and long-term adoption planning
Effective communicator who can adapt their style to different audiences, from end users to C-suite executives, translating complex AI concepts into clear, actionable guidance that inspires confidence
Adept at situational awareness, with the ability to interpret complex customer environments, identify potential issues or opportunities early, and make informed decisions that keep engagements on course
Demonstrated ability to navigate ambiguity and work through open-ended challenges where there is no prior blueprint, moving from strategy to hands-on delivery with a growth mindset and a desire to learn and develop new capabilities quickly

Nice To Haves

Ability to travel up to 30%

Responsibilities

Own end-to-end delivery for multiple enterprise customer engagements, ensuring customers realize maximum value from Workday's AI products from deployment through the full lifecycle of the partnership
Partner with customers' C-level executives on AI strategy and transformation, including developing adoption roadmaps and change management approaches
Lead one or more concurrent implementations, ensuring projects are delivered within the budget and timeline outlined in the statement of work
Manage timelines, risks, and cross-functional coordination to ensure smooth delivery and long-term adoption across large-scale deployments
Identify retention opportunities and potential areas for expanded engagement, contributing to the growth of the customer relationship
Provide guidance and mentoring to Professional Services team members working on your implementations, ensuring projects are properly planned and staffed
Identify and resolve issues that could affect project scope or timelines, presenting updates at Executive Steering Committee meetings and leading quarterly business reviews
Participate in the sales cycle when requested to gather requirements, formulate delivery approaches, and develop proposals
Partner with Workday Product teams to scope feature availability, negotiate release timing, and translate customer requirements into product feedback, operating in a co-development cycle for products still reaching maturity.