AI Communications & Engagement Program Manager

Navy Federal Credit Union•Vienna, VA

1d•$78,400 - $123,200•Onsite

About The Position

The AI Communications & Engagement Program Manager is responsible for driving communications, engagement, and awareness initiatives that advance Enterprise AI and the Scalable AI Vision & Strategy workstream. Serving as a key connector across Enterprise AI Strategy, AI Working Group representatives, workstream teams, business stakeholders, and leadership, this role translates AI priorities, progress, outcomes, and emerging trends into clear, compelling communications that increase transparency, engagement, and adoption. Through storytelling, knowledge sharing, and enterprise communication channels, this individual helps demystify AI across the workforce while elevating success stories, insights, and lessons learned. As a hands-on contributor, the role strengthens organizational understanding and engagement by expanding access to Enterprise AI information, coordinating enterprise-wide AI engagement activities, and fostering greater awareness of AI initiatives and their business impact.

Requirements

Experience developing stakeholder communications, executive presentations, organizational updates, digital content, or engagement materials in support of strategic initiatives.
Experience managing content across organizational channels, including intranet sites, newsletters, blogs, presentations, or related communication platforms.
Strong written communication and storytelling skills with the ability to translate complex topics into clear, audience-appropriate messaging.
2+ years of relevant program management experience, supporting cross-functional programs
Proficient in coordinating program activities across multiple workstreams, ensuring alignment with timelines, deliverables, and stakeholder expectations
Knowledge and understanding of program lifecycle phases, governance structures, and the role of program management in strategic execution
Experience with supporting program leads in milestone tracking, risk identification, and preparation of executive-level reports
Advanced knowledge of program documentation, issue tracking, and change control processes
Experience with tools such as Power BI, Smartsheet, or Microsoft Project to support program visibility, reporting, and decision-making
Working knowledge of stakeholder engagement practices and cross-functional communication strategies
Basic skill in analyzing program data and synthesizing insights to support leadership decisions
Bachelor’s degree in Business Administration, Program Management, Organizational Development, or related field, or equivalent combination of training, education, and experience

Nice To Haves

Experience creating or managing digital and multimedia communications, including videos, demonstrations, or other employee engagement content.
Master’s degree in Business Administration, Project Management, or related field, or equivalent combination of training, education, and experience
Professional Certifications (e.g.,PMP, PgMP, or Lean/Agile certification)
Experience working in a cross-functional business environment
Proficiency with MS Office; familiarity with tools (e.g., Smartsheet, MS Project, Jira) preferred.

Responsibilities

Design and execute communication plans that increase awareness, transparency, and understanding of Enterprise AI initiatives across the organization.
Develop and maintain self-service communication resources, including eNet content, blogs, newsletters, demonstrations, testimonials, playbooks, and related program materials.
Coordinate enterprise engagement forums, including agenda development, stakeholder communications, demonstrations, and stakeholder engagement activities.
Identify and promote program successes, lessons learned, best practices, and outcomes through executive-ready communications and storytelling.
Gather, consolidate, and communicate program updates, accomplishments, and key information to support stakeholder awareness and engagement.
Plan and execute cross-functional programs that contribute to business transformation and operational improvements
Develop program schedules, track milestones, and coordinate resources to meet defined objectives
Collaborate with stakeholders to gather requirements and ensure alignment with program goals
Apply established governance practices, tools, and reporting templates to monitor program progress
Identify and escalate risks, issues, and dependencies to senior program leaders
Coordinate with internal teams and external partners to support integrated program delivery
Prepare program documentation, dashboards, and status updates for stakeholder communication
Contribute to business case inputs, data analysis, and scenario planning activities
Ensure adherence to compliance requirements, internal controls, and governance standards
Participate in continuous improvement and change readiness initiatives within program teams
Provide guidance to junior team members and contribute to knowledge sharing
Support the adoption of program management tools and best practices
Collaborate with enabling functions to ensure program coordination and business readiness
Participate in cross-functional meetings and contribute to program planning discussions
May perform other duties as assigned