AI Enablement Director

First Call Computer Solutions•Missoula, MT

15h•Hybrid

About The Position

First Call is building an AI services practice focused on something more useful than chasing the latest AI tool. We help organizations safely adopt, govern, and apply AI to improve how people think, work, decide, and operate. Our approach spans AI strategy, approved tools, governance, workforce development, trusted organizational knowledge, agents, workflows, automation, and ongoing managed AI enablement. We are looking for an AI Enablement Director to help mature a repeatable, scalable practice. This is a hands-on, player-coach role for someone who likes turning emerging technology into practical business capability.

Requirements

Demonstrated capability in AI enablement or generative AI.
Experience in technology consulting or advisory services.
Experience in managed services.
Experience in digital transformation.
Experience in business-process improvement.
Experience in organizational change.
Experience in automation.
Experience in knowledge management.
Experience in client-facing professional services.
Comfort working directly with executives and business leaders.
Ability to translate complex technology into practical business decisions.
Sufficient technical curiosity and fluency to work effectively with platforms such as ChatGPT, Microsoft Copilot, Claude, Gemini, Microsoft 365, Teams, SharePoint, Power Platform, APIs, integrations, and emerging AI technologies.
A four-year degree can be helpful, but demonstrated ability matters more.

Nice To Haves

AI Practice Building: Turning client needs, pilots, and emerging capabilities into repeatable offerings and delivery standards.
AI Strategy & Roadmaps: Translating business priorities, maturity, opportunities, and risks into practical action plans.
Client Leadership: Helping executives gain clarity and confidence around AI without overwhelming them with technology.
AI Enablement: Helping leaders and employees become capable users of approved AI platforms.
Knowledge & Context: Helping organizations structure trusted knowledge that people and AI can actually use.
AI-Enabled Work: Finding practical opportunities for assistants, agents, workflows, automation, and repeatable AI-assisted processes.
Productization: Turning experimentation into standards, documentation, intellectual property, and scalable services.
Cross-Functional Leadership: Knowing when to lead, when to coordinate, and when to bring in specialists.
Commercial Thinking: Understanding that great services must create client value and healthy economics.
Continuous Learning: Staying current without allowing the practice to become a collection of disconnected experiments.

Responsibilities

Lead the day-to-day development and delivery of First Call’s AI Services practice.
Work directly with clients to assess their current AI adoption, clarify where AI can create meaningful value, build practical roadmaps, and help them mature from scattered AI experimentation into a governed and increasingly AI-enabled organization.
Help First Call turn learnings into repeatable services, standards, intellectual property, and recurring managed services.
Lead AI assessments, strategizers, workshops, and client roadmap engagements.
Help organizations establish approved AI platforms and practical governance.
Develop AI-capable leaders, employees, and internal AI Champions.
Help clients organize trusted knowledge so AI can work with organizational context.
Identify and deliver practical Skills, GPTs, assistants, lightweight agents, workflows, and automations.
Lead quarterly AI steering conversations and help clients prioritize the next highest-value initiatives.
Coordinate with First Call Security Services, Professional Services, MSP, Finance, Marketing, and Business Development.
Turn successful pilots and client work into documented standards, templates, delivery methods, and reusable intellectual property.
Help define and continuously improve First Call’s Managed AI Enablement offering.
Stay current on meaningful changes across ChatGPT/OpenAI, Microsoft Copilot, Claude, Gemini, automation platforms, and the broader AI ecosystem.
Contribute as a member of the executive and management leadership team.