AI Documentation Transformation Consultant
About The Position
We're Concentrix, an intelligent transformation partner that powers the world's best brands. Our Technical Products and Services team drives transformation, data, and technology services by integrating digital engineering, creativity, and human behavior understanding to unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by experts providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics to improve outcomes and value for our clients. Concentrix has been recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture."
Requirements
- 7+ years of experience in technical documentation, content operations, knowledge management, or related consulting roles.
- Proven experience transforming documentation or content operations programs.
- Experience implementing AI-assisted content workflows, knowledge management solutions, or enterprise content strategies.
- Strong understanding of content governance, information architecture, taxonomy, metadata, and content lifecycle management.
- Experience working with documentation and knowledge management platforms such as Confluence, MadCap Flare, SharePoint, Document360, or similar tools.
- Strong stakeholder management, facilitation, and change management skills.
- Must reside in the United States or have a valid U.S. address for residence.
- Legally authorized to work in the United States.
Nice To Haves
- Experience working with highly technical products, enterprise SaaS platforms, or cybersecurity solutions is preferred.
Responsibilities
- Lead the modernization of the user documentation operating model across the cybersecurity product portfolio.
- Assess current documentation processes, tools, governance, and content lifecycle.
- Design and establish a scalable, AI-assisted approach to improve efficiency, consistency, and quality while maintaining technical accuracy and accountability.
- Establish user documentation standards, information architecture, taxonomy, metadata, versioning, and content lifecycle practices.
- Identify and pilot high-value AI use cases across drafting, summarization, content reuse, maintenance, and knowledge management.
- Evaluate and recommend improvements to user documentation platforms, workflows, and integrations.
- Define governance frameworks, ownership models, review processes, and content health metrics.
- Partner with Product, Engineering, Support, and Technical Writing teams to drive adoption and enable new ways of working.
- Deliver recommendations, implementation roadmaps, playbooks, and practical solutions that can be sustained beyond the engagement.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
- paid learning days
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
