Operations & Data Product Manager – Applied Research Intelligence

Wiley

18h • $89,100 - $127,700

About The Position

The AI Data & Operations Product Manager is a hybrid data analytics and product management role serving as product owner for ARI Commercial Operations’ internal data products, operational tooling, and future Business Administration capabilities. The role combines hands-on operational data analysis, custom dashboard development, and trusted reporting with definition of the long-term roadmap for the systems, workflows, controls, and administrative capabilities needed to scale Applied Research Intelligence (ARI) products and commercial processes.

The position supports ARI Commercial Operations through two connected outcomes: defining and prioritizing internal tools and business administration capabilities that reduce manual work, and delivering reliable, timely, decision-ready visibility across content delivery, partner ingestion, content availability, operational readiness, and process performance. It works across Operations, Product, Engineering, Data, Commercial, Partnerships, Licensing, and related teams to connect business needs with technical delivery.

The role is expected to establish a prioritized, phased roadmap for operational tooling and ARI Business Administration modules; launch trusted dashboards that reduce manual reporting; deliver initial self-service operational capabilities; establish a governed backlog, requirements process, acceptance framework, and release cadence; and document the target-state data model, system interactions, and ownership boundaries for future ARI platform operations.

Requirements

• Experience spanning product management, data analytics, operations, or a closely related discipline, with evidence of working effectively across data and product responsibilities.
• Demonstrated ability to translate ambiguous business problems into structured requirements, product roadmaps, prioritized backlogs, and measurable delivery plans.
• Experience partnering with Engineering or Data teams on integrations, APIs, workflow automation, internal tools, or enterprise systems.
• Ability to map complex end-to-end processes, identify control and ownership gaps, and redesign workflows for scale.
• Excellent written, visual, and verbal communication skills, including the ability to present technical and operational concepts to senior business stakeholders.
• Ability to work independently in a fast-moving, cross-functional environment with evolving products, processes, and organizational needs.

Nice To Haves

• Hands-on experience developing dashboards and analytical products using a modern BI or data visualization platform.
• Strong working knowledge of SQL, data modeling, data quality, metric definition, and analytical problem-solving.

Responsibilities

• Own the roadmap and prioritized backlog for internal operational tooling used by ARI Commercial Operations.
• Translate current-state pain points and future business requirements into product requirements, user stories, process flows, data requirements, acceptance criteria, and measurable outcomes.
• Lead discovery with Sales, Engineering, and Operations users to understand workflows, control points, handoffs, failure modes, and automation opportunities.
• Prioritize solutions that shift routine tasks from developer-only execution to secure, governed self-service for authorized Operations users.
• Partner with Product Management and Engineering to align internal tooling dependencies with the broader ARI platform roadmap while maintaining ownership boundaries between customer-facing product strategy and internal operational systems.
• Design, build, and maintain custom dashboards for content delivery, partner ingestion, content inventory, and operational readiness.
• Perform ad hoc and recurring analyses to identify bottlenecks, exceptions, data-quality issues, process variation, and opportunities for improvement.
• Partner with Data and Engineering teams to source, model, reconcile, and validate data from relevant operational systems.
• Serve as the primary translator between ARI Commercial Operations and technical delivery teams for operational data and internal tooling needs.
• Facilitate requirements workshops, roadmap reviews, process mapping, prioritization, and decision forums with Operations, Product, Engineering, Data, Commercial, Partnerships, Licensing, and related teams.
• Use process and performance data to identify and lead improvements that reduce cycle time, increase accuracy, strengthen controls, and improve scalability.
• Create documentation, operating procedures, data dictionaries, release notes, and training materials for newly delivered capabilities.
• Monitor delivered solutions against adoption, quality, efficiency, and control objectives, and incorporate lessons learned into the internal tooling roadmap.
• Complete a prioritized, multi-phase roadmap for internal operational tooling and ARI Business Administration modules.
• Launch and sustain trusted operational dashboards that replace or materially reduce manual delivery, ingestion, and content availability reporting.
• Deliver initial self-service operational capabilities that reduce manual handoffs and Engineering dependency for routine administrative tasks.
• Establish a governed backlog, requirements process, acceptance framework, and release cadence for Operations tooling.
• Document the target-state data model, system interactions, and ownership boundaries required to support future ARI platform operations.

Benefits

• Meeting-free Friday afternoons, allowing more time for focused work and professional development.
• Employee programs that support community, learning, and growth opportunities.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed