AI Data Developer/Analyst
About The Position
Configure, administer, and maintain WebEOC or similar enterprise applications that support emergency preparedness and operational response. Configure forms, workflows, routing logic, role-based access controls, and application settings; develop and maintain Power BI dashboards and operational reports; and implement low-code workflow automations using Microsoft 365 technologies and related enterprise tools. Support users by troubleshooting application issues, implementing approved enhancements, and providing technical guidance. Use Microsoft Copilot, ChatGPT, or similar AI tools to improve documentation, reporting, workflow efficiency, and operational processes in accordance with Government-approved AI governance practices. Prepare and maintain technical documentation, configuration guides, operational runbooks, and training materials. Support configuration management, change control, system testing, and application sustainment. Collaborate with Government stakeholders on approved system enhancements and operational readiness, and support emergency operations and surge activities as required.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, Business Information Systems, or a related discipline, and 3+ years of relevant experience; the posting also states a bachelor's degree or equivalent plus 4 years of related experience.
- Experience configuring or administering enterprise business applications such as WebEOC, ServiceNow, Microsoft Power Platform, SharePoint, Salesforce, Microsoft Dynamics, or similar workflow-driven platforms.
- Experience developing dashboards using Microsoft Power BI or equivalent reporting tools.
- Experience designing or supporting workflow automation using Microsoft 365, Power Automate, or comparable low-code automation platforms.
- Experience using Microsoft Copilot, ChatGPT, or similar AI tools to improve workflows, documentation, or reporting.
- Strong troubleshooting, analytical, and customer support skills.
- Excellent written and verbal communication skills and excellent English language skills.
- U.S. citizen or Green Card holder with the ability to obtain and maintain a Public Trust clearance.
- Experience configuring or administering WebEOC or equivalent and building low-code automations or BI dashboards in an enterprise or Government tenant.
- Ability to handle requests from multiple groups or organizations.
- Ability to lift up to 50 lbs.
- Ability to prioritize tasks and scope, including during occasional stressful periods involving critical situations.
- Proficiency with Microsoft Office applications.
- Strong customer relations capabilities.
- Experience working in a call center environment where teamwork was essential to service delivery.
Nice To Haves
- Experience with Microsoft Power Platform, SharePoint Online, and Microsoft 365 administration.
- Experience developing technical documentation, operational runbooks, or user training materials.
- Familiarity with Section 508 accessibility requirements.
- Experience supporting regulated or compliance-driven environments.
Responsibilities
- Configure, administer, and maintain WebEOC or similar enterprise applications supporting emergency preparedness and operational response.
- Configure forms, workflows, routing logic, role-based access controls, and application settings.
- Develop and maintain Power BI dashboards and operational reports.
- Design and implement low-code workflow automations using Microsoft 365 technologies and related enterprise tools.
- Troubleshoot application issues, implement approved enhancements, and provide technical guidance to users.
- Use AI productivity tools in accordance with Government-approved AI governance practices to improve documentation, reporting, workflow efficiency, and operational processes.
- Prepare and maintain technical documentation, configuration guides, operational runbooks, and training materials.
- Support configuration management, change control, system testing, and application sustainment activities.
- Collaborate with Government stakeholders to implement approved system enhancements and maintain operational readiness.
- Support emergency operations and surge activities as required.
- Handle requests from multiple groups and organizations and prioritize tasks, including during critical situations.
- Provide customer support focused on customer satisfaction with SNS services.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
