AI Customer Strategy

Regal•New York, NY

20h•Hybrid

About The Position

In the AI Customer Strategy role at Regal, you’ll lead customer launches and manage a team of Forward Deployed Engineers responsible for bringing our AI Agents to life in production. Each customer deployment is a fast-paced, high-impact product launch. You’ll own the overall customer strategy, align stakeholders, shape execution plans, and ensure every customer achieves measurable impact within their first two weeks. In this role, you’ll define how Regal partners with customers to operationalize AI. You’ll build repeatable playbooks, refine our launch methodology, and help scale a world-class customer strategy organization. You’re equal parts trusted advisor to customers and an internal leader to your team. This role is for someone who doesn’t know the meaning of “not my problem.” You take end-to-end ownership, step into ambiguity, and do what it takes to move customers forward. It’s a unique opportunity to work with founders at the forefront of AI innovation and shape the future of AI-powered communication. Whether you are a former CS undergrad who went into business or an MBA graduate with technical chops, this is your opportunity to lead from the front.

Requirements

6–15 years of experience in technical, customer-facing, or product leadership roles, with a proven track record of driving projects from 0 to 1 and delivering measurable business impact
Experienced in managing enterprise customer deployments, integrations, and cross-functional initiatives, balancing customer urgency with long-term scalability
Commercially minded, you understand how successful deployments unlock renewals, expansions, and customer advocacy
Strong analytical skills who defers to using data to inform decisions, define success metrics, and drive continuous improvement
Exceptional project management and organizational skills — able to simplify complexity, prioritize competing initiatives, and hold teams accountable while setting clear strategic direction
Relentless ownership mindset: no task is too small, hands-on when needed, and equally skilled at leading teams, coaching talent, and partnering with executives
Working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)

Nice To Haves

If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!

Responsibilities

Own end-to-end customer delivery from kickoff to go-live, overseeing multiple launches at once while ensuring quality, velocity, and customer satisfaction
Manage a team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping prioritize customer and internal initiatives
Define success metrics and ensure every AI Agent drives measurable business outcomes
Partner closely with Product, AI, and Customer Success to translate customer deployment insights into roadmap priorities, voice model improvements, and scalable implementation playbooks
Define and continuously refine Regal’s playbook for implementation excellence
Drive growth and strategic impact by owning revenue-generating initiatives, expanding AI adoption and use cases, delivering data-driven insights to leadership and the board, and contributing to Regal’s overall company strategy
Expect to travel ~1 week per month for key customer launches, executive reviews, or cross-functional workshops