Practice Strategy Lead - AI Strategy

Ondaro (US)

20h

About The Position

Ready to elevate your work experience?
At Ondaro, you get to collaborate with incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation.
Ondaro invites you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees.
Ondaro is seeking a high-performing Practice Strategy Lead – AI strategy expert in AI-driven workflows, automation, and enterprise service transformation within the ServiceNow ecosystem and owns the strategic go-to-market direction for the ServiceNow AI practice at Ondaro.

Requirements

• Degree in Computer Science, Information Systems, Business, or related field or equivalent experience
• ServiceNow platform experience required, including exposure to AI capabilities such as Now Assist or Intelligent Automation
• 5+ years in enterprise SaaS, AI, or automation solutions
• 10+ years in technology strategy, consulting, or program leadership
• Experience with ITSM, HRSD, CSM, or enterprise workflow platforms strongly preferred

Nice To Haves

• ServiceNow certifications (CSA, CIS, or AI-related credentials) strongly preferred
• AI, automation, or enterprise SaaS certifications a plus

Responsibilities

• Own the strategic direction and go-to-market execution for Ondaro’s ServiceNow AI practice
• Serve as a subject matter expert in ServiceNow AI capabilities including Now Assist, generative AI, intelligent automation, workflow orchestration, and enterprise service management use cases
• Define, evolve, and refine ServiceNow AI offerings, ensuring alignment to client outcomes, market demand, and Ondaro’s strategy-first approach
• Provide industry insight on AI adoption, enterprise workflow transformation, and ServiceNow platform best practices
• Continuously assess the competitive landscape, identifying opportunities for differentiation, growth, and innovation in AI-driven service management and automation
• Evaluate the viability, scalability, and positioning of ServiceNow AI offerings, including value realization, adoption strategy, and integration across enterprise platforms
• Act as Ondaro’s ServiceNow AI thought leader in executive briefings, marketing initiatives, and industry events
• Build and strengthen strategic relationships with ServiceNow and key ecosystem partners
• Partner with Sales, Marketing, and Delivery to translate ServiceNow AI strategy into clear, repeatable GTM motions
• Support presales activities including solution shaping, demos, proposals, estimates, and statements of work
• Equip sales teams with clear messaging, positioning, use cases, and proof points to confidently sell ServiceNow AI solutions
• Guide marketing strategy and execution for ServiceNow AI, ensuring consistent, outcome-oriented messaging
• Develop and maintain standardized assets including pitch decks, demo narratives, ROI frameworks, and solution templates
• Participate in client transition briefings to ensure alignment from sales through delivery
• Establish and nurture trusted relationships with key clients as a strategic advisor on ServiceNow AI adoption and enterprise workflow transformation
• Support client initiatives focused on improving service experiences, increasing automation coverage, and driving AI adoption across IT, HR, Customer Service, and other enterprise functions
• Identify opportunities to enhance ServiceNow AI offerings through new use cases, integrations, and platform capabilities
• Create and curate enablement materials to support internal teams in understanding and delivering ServiceNow AI solutions
• Collaborate with Delivery and Portfolio leadership to ensure offerings are scalable, repeatable, and clearly understood
• Provide strategic leadership and direction to the ServiceNow AI practice in partnership with Delivery and Practice leadership
• Influence practice performance through strategy, enablement, and clear positioning rather than direct delivery ownership
• Contribute to practice-level success metrics, including:
• Identify gaps and opportunities across:

Benefits

• Ondaro's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind.
• We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level