Forward Deployed Creative Designer, Email

Hightouch

6d•$140,000 - $180,000•Remote

About The Position

Hightouch is seeking an AI Creative Designer, Email to be a key player in demonstrating the capabilities of their Agentic Marketing Platform. This role involves collaborating with the Solutions Engineering team to engage with enterprise customers, translating brand guidelines into effective AI-driven workflows for email and lifecycle creative. The designer will be instrumental in shaping how major brands utilize AI for email marketing, with the opportunity to see their directed work reach millions of inboxes. Hightouch, founded in 2019 and based in San Francisco, is a recognized Leader in the Gartner® Magic Quadrant™ for Customer Data Platforms, trusted by prominent companies like Domino's and Spotify. The company fosters an ambitious, impact-driven culture that values humility, kindness, and compassion.

Requirements

A strong portfolio showcasing real lifecycle programs, email campaigns, and product launches, ideally with integrated AI workflows. Exceptional craft is the primary requirement.
Deep experience in email design, including hundreds of emails across various lifecycle programs (onboarding, nurture, retention, win-back), with a strong understanding of layout, hierarchy, and cross-client rendering.
Deep AI fluency, including experience testing new image and generative models, stringing them together in node-based UIs, and pushing them to achieve specific aesthetics.
Experience working directly with sophisticated marketing teams (in-house, agency, or consultancy) and navigating brand reviews, legal requirements, and approval processes.
Lifecycle marketing literacy, understanding the balance between aesthetic appeal and engagement/revenue targets.
Demonstrated 'taste' – the ability to create exceptional work and articulate why it is effective.

Nice To Haves

Comfort getting into the code and build of an email.

Responsibilities

Lead creative on enterprise engagements, partnering with customers' lifecycle and marketing teams to drive adoption of the Agentic Marketing Platform through on-brand email systems.
Understand each brand's identity, engagement goals, and constraints to build agentic workflows, prompts, reference libraries, and guardrails that produce brand-approved creative.
Produce creative work that demonstrates the platform's capabilities, turning customer curiosity into conviction.
Partner with customers on A/B tests, iterate on creative based on performance results, and build playbooks for effective AI-integrated email campaigns.
Act as a creative voice to product and engineering, identifying friction points, refining workflows, and influencing model behavior and future product development.
Document successful patterns and share them with the team to build a scalable knowledge base for customer onboarding.