AI Consultant

Southwest Airlines • Dallas, TX

12d • Remote

About The Position

The AI Consultant supports business stakeholders and delivery Teams in shaping and delivering AI, ML, Generative AI, and Agentic AI solutions that address meaningful business needs. They’ll define product vision, scope, and roadmap , and translate business requirements into clear, actionable work for development Teams and coordinat e execution across business and technology groups. They’ll su pport data science, machine learning, artificial intelligence, and optimization, leading the end‑to-end lifecycle of AI products , from opportunity identification and scoping through valuation and delivery. The AI Consultant is a skilled communicator and collaborator ready to guide the development of reliable, scalable AI solutions that support Southwest’s innovation, efficiency, and long‑term strategic success.

Requirements

• Intermediate knowledge in both inductive and deductive reasoning, problem solving approaches and AI techniques including machine learning, traditional and generative artificial intelligence
• Intermediate knowledge in evaluating analytic methods to propose the appropriate end-to-end product roadmap for business problems
• Intermediate knowledge in leveraging value definition frameworks and methodologies to size, scope, and prioritize various data science, machine learning, artificial intelligence, or optimization initiatives
• Skilled in leveraging enterprise communication tools to develop and deliver messaging of complex technical projects to appropriate stakeholders
• Skilled in utilizing product management tools that align to SAFe principles to define the product roadmap and project plan used to ensure the project has the resources needed to complete tasks on time and ensures timely product delivery
• Ability to build trust with all levels of Employees up to and including functional leaders and must have the ability to properly manage highly sensitive and confidential information
• Ability to lead moderate to complex data science, machine learning, artificial intelligence, or optimization projects including acting as a leader in business stakeholder meetings, solution definition and planning, detailed task and deliverable definition and creation, and project schedule creation
• Ability to communicate in an engaging way with strong verbal and written communication skills for technical and non-technical audiences up to and including cross-functional leaders
• Ability to adjust to a variety of situations and changing approaches/methodology if necessary in order to effectively and successfully meet objectives
• High School Diploma or GED
• Advanced level experience, seasoned and specialized knowledge in: Data analysis and advanced analytics, Consulting and management experience with data science, machine learning, or artificial intelligence projects, Visualization and presentation development and delivery, Solving ambiguous and complex problems through a systems thinking approach
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
• Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary

Nice To Haves

• Experience delivering AI/ML or data‑driven product initiatives, including scoping, valuation, user story creation, and iterative delivery within Agile/ SAFe environments.
• Experience in stakeholder facilitation, executive‑level communication, and translating complex technical topics into clear business language.
• Familiarity with AI delivery methodologies, value sizing frameworks, and enterprise data ecosystems
• Experience with tools that support product roadmapping, backlog management, and cross‑functional communication (e. i . , Jira Align and Confluence )

Responsibilities

• Works on moderate to complex data science, machine learning, artificial intelligence, or optimization projects, working with the customer and collaborating with colleagues to understand contextual problems quickly and define, analyze, and deliver products based on business objectives with assistance from peers
• Serves as the customer relationship lead on data science, machine learning, artificial intelligence, or optimization products and interacts with Business and Technology leaders across multiple and concurrent projects
• Facilitates and drives collaborative sessions with key stakeholders to gather insights, solve complex challenges, and align on project goals and outcomes for data science, machine learning, artificial intelligence, or optimization solutions
• Knowledgeable on data science, machine learning, traditional and generative artificial intelligence, or optimization delivery methodologies
• Develops Executive-level communication (e.g. project status updates, presentations, etc.)
• Synthesizes moderate amounts of detailed data and summarizes relevant information for the appropriate stakeholder
• Prepares for and participates in Agile ceremonies to ensure alignment with SAFe principles
• Collaborates with stakeholders to maintain a well-groomed backlog, ensuring stories are aligned with product goals and are ready for execution. Actively engages in prioritization discussions, responding to shifting business needs, evolving priorities, and changing team capacity
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leaders

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED