AI Cloud Solutions Technologist

Booz Allen Hamilton • McLean, VA

2d • $62,000 - $141,000 • Remote

About The Position

AI-enabled solutions are improving how enterprise teams monitor cloud environments, respond to service requests, and automate operational workflows. To scale these capabilities, we need a hands-on technologist who can help build, support, document, and improve AI-enabled cloud operations solutions. This role supports the delivery of practical solutions that reduce manual effort, improve service quality, and help teams use AI-enabled capabilities responsibly and effectively across the enterprise.
As an AI Cloud Solutions Technologist Advisor, you will support the build, implementation, and sustainment of AI-enabled workflows that improve enterprise cloud operations. This role is ideal for a hands-on technologist with experience supporting cloud operations, automation, service management workflows, and AI-enabled enterprise solutions.
You will work closely with lead technologists, cloud engineers, operations teams, product stakeholders, and service delivery teams to turn operational needs into practical AI-enabled solutions. This role requires strong problem-solving skills, attention to detail, technical curiosity, and the ability to apply prior experience in complex enterprise environments.

Requirements

• Experience supporting cloud operations, automation, service management workflows, or enterprise technology delivery
• Experience working with at least one major cloud service provider
• Experience supporting AI-enabled tools, automation platforms, workflow solutions, or enterprise service delivery capabilities
• Experience working with service management systems such as ServiceNow
• Ability to troubleshoot technical issues and support operational workflows in a structured environment
• Ability to create clear documentation, KB articles, user guidance, process notes, and technical support materials
• Ability to collaborate with technical and non-technical stakeholders
• Ability to learn new tools quickly and apply technical knowledge to real operational needs
• Ability to review tickets, usage data, feedback, and process gaps to identify improvements
• Bachelor's degree and 4+ years of experience with cloud architecture or Master's degree and 2+ years of experience with cloud architecture

Nice To Haves

• Experience with cloud monitoring, incident response, configuration management, or operational automation
• Experience using cloud-native AI, automation, monitoring, or security capabilities
• Experience with APIs, integrations, MCP, or enterprise workflow automation
• Experience supporting change management, governance, approval workflows, or audit-ready operational processes
• Experience creating training materials, job aids, process documentation, or internal support resources
• Experience working in technical support, customer success, cloud operations, or enterprise service delivery environments
• Ability to follow operational, security, and change management processes
• Possession of excellent written and verbal communication skills
• Possession of strong attention to detail
• Possession of strong analytical skills

Responsibilities

• Support the build, configuration, testing, and deployment of AI-enabled workflows for enterprise cloud operations.
• Help implement automation that improves monitoring, service request handling, configuration management, and operational support.
• Support use of cloud service provider native AI capabilities to streamline and secure cloud operations.
• Assist with MCP-enabled integrations that allow models and AI-enabled workflows to interact with enterprise services under appropriate governance.
• Respond to service management requests with accuracy, professionalism, and timely follow-through.
• Document recurring issues, solution steps, workflow patterns, KB articles, and internal user guidance.
• Analyze service tickets, usage metrics, and user feedback to identify process improvement opportunities.
• Support workflow optimization across cloud operations, service management, and enterprise delivery teams.
• Participate in solution testing, validation, troubleshooting, and refinement.
• Help prepare enablement materials, training resources, and best-practice guidance for users and support teams.
• Collaborate with senior team members to ensure solutions are secure, usable, supportable, and aligned with enterprise standards.
• Communicate status, risks, issues, and recommendations clearly to stakeholders.
• Continue building technical depth in cloud operations, automation, AI-enabled workflows, and enterprise service delivery.

Benefits

• health, life, disability, financial, and retirement benefits
• paid leave
• professional development
• tuition assistance
• work-life programs
• dependent care
• recognition awards program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level