AI Change Management Lead

ActivTrak•Austin, TX

14d•Remote

About The Position

As the AI Change Management Lead, you'll own the human side of AI transformation at ActivTrak. While the Director, AI Transformation sets the strategy and the AI Admin builds and manages the solutions, you’ll make sure that employees understand them, adopt them and get value from them. You're the bridge between what the AI team builds and the behavior change that makes those builds matter. As a member of the AI Transformation team, you'll be a key partner in how the team plans, communicates and measures its work — and a trusted resource for the rest of the business when it comes to AI. You'll also work closely with Revenue Enablement and HR to align AI change efforts with broader organizational enablement initiatives.

Requirements

5 years in learning and development, organizational change management, sales enablement, revenue operations or a closely related field.
Demonstrated track record of building structured change and enablement programs from scratch. You've designed the approach, not just executed someone else's playbook.
Hands-on experience with modern AI tools such as Claude, ChatGPT, Microsoft Copilot or similar so you can teach others to use them effectively.
Experience facilitating meetings and working sessions with cross-functional stakeholders.
Strong written communicator who can produce crisp internal content across formats: Slack updates, launch announcements, training guides and executive briefings.
Experience using data to measure and improve adoption outcomes.
High empathy for employees who are skeptical of or overwhelmed by new technology. You meet people where they are, not where you wish they were.
Comfort working in a SaaS environment with cross-functional stakeholders across sales, operations and business functions.
Collaborative and low-ego. You get energy from other people's success and are comfortable operating without the spotlight.
Active learner who stays current on AI tools and change management best practices and brings that knowledge back to the team.

Responsibilities

Own the AI adoption roadmap in lockstep with the Director, AI Transformation's delivery, ensuring every solution that ships has a corresponding change and enablement plan.
Define, track and report adoption metrics for each AI initiative such as active usage, time-to-proficiency, self-serve rate on a regular cadence.
Tailor enablement approaches to align with business and department initiatives and department.
Identify adoption risks before and during rollout and bring mitigation options, not just problems.
Design and deliver training programs for every AI tool and workflow the team ships through live sessions, async content, quick-reference guides and peer learning formats.
Build and maintain a centralized AI use case library: a living resource of proven workflows, prompt templates and best practices for any employee to self-serve.
Develop plain-language guidance that translates the technical capabilities built by the team into content any employee can act on immediately.
Run regular enablement touchpoints with department leads and power users, embedding AI habits into existing workflows rather than creating parallel ones.
Stay current on AI tools and emerging capabilities. Understand them well enough to teach others to use them confidently.
Support the Director, AI Transformation in running the AI steering cadence. Own the logistics, prepare materials, capture decisions and drive follow-through on action items.
Facilitate department-level AI onboarding and working sessions independently.
Maintain a pulse on employee sentiment related to AI across functions to influence opportunities for enablement or support.
Build relationships with champions and influencers in each business function who can accelerate adoption from within their teams.
Own all internal AI communications, including launch announcements, Slack updates, newsletters, and leadership briefings, keeping the organization informed, engaged, and motivated.
Develop and maintain a consistent internal narrative around why AI matters at ActivTrak, grounding it in real employee outcomes and business impact rather than technology hype.
Create and manage feedback channels that make it easy for employees to share what's working and what isn't and synthesize that input into actionable insights for the business.
Partner with the Director, AI Transformation to communicate AI governance policies and acceptable use guidelines across the organization in ways that are clear, accessible and non-threatening.
Develop training and reference materials that help employees understand data privacy, compliance expectations and responsible AI use in their day-to-day work.
Track and report on governance-related feedback and questions from employees, helping to identify where policy clarification or reinforcement is needed.