AI & Automation Specialist

TouchCare•Stamford, CT

10h•$65,000 - $85,000•Onsite

About The Position

TouchCare is a healthcare concierge service that simplifies health insurance and healthcare navigation. Each member gets a personal assistant who resolves billing issues, coordinates with providers, and saves people time and money. We're looking for a hands-on AI & Automation Specialist to help kickstart TouchCare's AI journey. This is a builder role — you'll work directly with our teams (Member Services, Operations, Client Success, Sales, Marketing, Finance) to find repetitive, manual work and turn it into practical AI-powered solutions using tools like ChatGPT/Claude, workflow automation platforms, and simple integrations. You don't need to be a software engineer, but you should be comfortable experimenting with AI tools, prompting, and no-code/low-code automation platforms.

Requirements

0–2 years of experience in operations, business analysis, IT, automation, or a related field (internships count).
Hands-on experience with generative AI tools (ChatGPT, Claude, etc.) and/or no-code automation platforms.
Basic understanding of APIs/integrations is a plus, not required.
Strong communication skills and a bias toward action.

Nice To Haves

Interested in healthcare, insurance, or other regulated industries (nice to have, not required).

Responsibilities

Shadow teams, map current workflows, and spot where AI or automation can save time.
Stand up automations, AI-assisted workflows, and prompt-based tools that solve real problems fast.
Help improve case summarization, intake, documentation, and information retrieval for member-facing teams.
Write simple guides/playbooks so teams can adopt and use new tools confidently.
Measure time saved, adoption, and impact — and report back on what's working.
Follow data privacy and PHI guidelines when working with any healthcare-related workflow.