AI & Automation Operations Support Analyst

Postmedia Network Inc.•Toronto, ON

55d•$59,000 - $72,000•Remote

About The Position

The AI & Automation Operations Supporting Analyst contributes to the development, maintenance, and optimization of Postmedia’s automation and AI‑enabled workflows. This role provides hands‑on assistance with building n8n workflows, supporting Microsoft Copilot & Power Apps integrations, maintaining documentation, and ensuring automations run reliably and securely. This position is designed for someone who is growing in the automation space and supports senior team members in workflow engineering, platform operations, and AI‑assisted process design.

Requirements

Experience (1–3 years) with automation tools such as n8n, Copilot, Power Automate.
Basic workflow engineering abilities, including working with APIs, webhooks, and SaaS integrations.
Familiarity with Microsoft 365 (Teams, SharePoint, Outlook) and identity fundamentals.
Basic knowledge of AI platforms (Copilot, GPT, Gemini) and prompt‑based steps.
Comfort working with JSON, API calls, tokens, and basic logging.
Eagerness to learn automation architecture and AI‑driven workflow concepts.
Strong attention to detail and consistency in following standards.
Ability to communicate clearly with both technical and non‑technical stakeholders.
Comfortable documenting processes and maintaining organized workflows.

Responsibilities

Platform Support (n8n + MS Copilot, Power Apps Integrations)
Assist in monitoring the health and performance of automation workflows.
Help maintain configurations, credentials, and integrations across n8n and Microsoft Copilot.
Support environment management tasks such as updating test environments, migrating workflows, and handling basic versioning steps.
Document workflow deployment steps and operational processes.
Workflow Development & Standards Adoption
Build and modify workflows following established architecture and coding standards.
Apply naming conventions, error handling patterns, and retry logic as trained.
Support optimization efforts by identifying simple improvements.
Participate in workflow reviews for low to moderate complexity automations.
AI‑Enabled Automation Support
Implement AI‑assisted workflow steps (e.g., structured prompts, enrichment steps) with senior guidance.
Follow defined criteria to select the appropriate automation environment (n8n, Power Automate, Copilot Studio).
Help maintain reusable components and workflow templates.
Governance, Security & Compliance (Foundational)
Follow documented security practices for credentials and API access.
Assist in applying guardrails such as input validation, prompt hygiene, and rate‑limit controls.
Participate in basic checks for anomalous workflow execution.
Operational Monitoring & Continuous Improvement
Monitor dashboards and report workflow failures or unusual patterns.
Log incidents and support root‑cause analysis efforts led by senior members.
Contribute to updating documentation that improves reliability and maintainability.
Cross‑Team Collaboration
Work with Operations, Dev, Security, Data, and Business teams to gather requirements and clarify workflow needs.
Support internal users by explaining workflow functionality or helping them run simple automations.
Join standups, planning sessions, and design discussions as a supporting contributor.