Sr. Full Stack AI Engineer

Monotype • Woburn, MA

3d • Hybrid

About The Position

Monotype is seeking an AI Automation & Agentic Systems Engineer to transform enterprise workflows through AI-first automation and intelligent agent orchestration. The role partners with teams across GTM, Finance, Legal, HR, Support, and Customer Success to identify high-impact automation opportunities, redesign manual processes, and implement scalable AI-driven solutions. It combines systems engineering, AI architecture, workflow design, and product thinking in a hands-on, cross-functional setting.

The engineer will build and orchestrate agent systems using modern LLM platforms, orchestration frameworks, retrieval architectures, and enterprise integrations. The role also contributes to Monotype’s AI automation strategy through experimentation and continuous improvement.

Requirements

• At least 3 years of experience in IT administration, business systems analysis, automation, workflow configuration, or related technical operations roles.
• At least 1 year of hands-on experience working with AI tools, AI automation platforms, or LLM-powered workflows.
• Experience configuring and orchestrating AI agents or automation workflows using low-code/no-code tools rather than traditional software development.
• Strong understanding of business process automation and ability to translate operational needs into scalable workflows.
• Familiarity with workflow orchestration, integration, and connector platforms such as MuleSoft, Boomi, Workato, Zapier, UiPath, or similar technologies.
• Experience integrating enterprise systems and applications using APIs, connectors, and automation platforms.
• Comfort working across SaaS and enterprise tools such as Salesforce, Slack, Teams, SharePoint, SAP, or Workday.
• Strong systems-thinking and problem-solving abilities, with a focus on automation and operational efficiency.
• Ability to work cross-functionally with business stakeholders and technical teams to implement practical AI-driven solutions.
• Excellent communication skills, including the ability to explain technical workflows to non-technical audiences.

Nice To Haves

• A bachelor’s degree in Information Systems, Business Technology, Computer Science, MIS, or a related field is preferred.
• Emerging or newer experience with AI technologies; practical implementation and curiosity are valued.
• Builder mindset and strong curiosity about AI automation and agentic technologies.
• Comfort navigating ambiguity and evolving business requirements.
• Self-directed approach, ability to work independently, and willingness to take ownership.
• Interest in improving operational efficiency through automation and AI-enabled workflows.
• Experiment-driven mindset and willingness to continuously learn and adapt to emerging technologies.

Responsibilities

• Design and configure AI-driven workflows and multi-agent automation systems to streamline and orchestrate business processes.
• Build and manage AI automations using low-code/no-code orchestration platforms and emerging AI agent tools.
• Configure AI agents, integrations, and workflows across enterprise platforms and internal business systems.
• Translate business and operational requirements into scalable AI-enabled automation solutions.
• Connect systems and tools using APIs, connectors, integrations, and workflow automation technologies.
• Support integrations across Salesforce, SAP, Slack, Teams, SharePoint, Workday, and other enterprise applications.
• Use AI platforms such as OpenAI, Anthropic, Gemini, and Azure OpenAI to support intelligent automation initiatives.
• Help implement Retrieval-Augmented Generation (RAG) workflows and enterprise knowledge retrieval capabilities where applicable.
• Establish operational processes, monitoring, and governance practices to ensure reliable and effective AI automations.
• Collaborate with business stakeholders, IT teams, and operations leaders to identify automation opportunities and improve workflows.
• Contribute to the company’s AI automation and orchestration strategy through continuous improvement and experimentation.

Benefits

• Hybrid work arrangements and competitive paid time off programs.
• Comprehensive commercial medical insurance coverage.
• Competitive compensation and a corporate bonus program.
• Creative, innovative, and global working environment in the creative and software technology industry.
• Events Committee activities.
• Reward & Recognition Programs, including President's Club for all functions.
• Professional onboarding program, including targeted training for Sales functions.
• Development and advancement opportunities, including high internal mobility across the organization.
• Retirement planning options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level