AI Application Specialist

Motorola Solutions•Texas, US Offsite, TX

1d•Onsite

About The Position

Motorola Solutions is seeking an AI Application Specialist to lead the agent build for new customer deployments of Non-Emergency Call Agent offerings. This role involves translating agency policies, SOPs, and call patterns into the behavior of an AI agent that handles real calls in a 911 center. This is a hands-on role requiring judgment and precision, as errors can have significant consequences in a mission-critical environment. The department focuses on Next Generation 911 and embedded AI solutions to improve emergency response.

Requirements

Demonstrated fluency with LLMs and prompt engineering (evidence of capability preferred over formal credentials)
Strong written communication skills
Ability to translate operational input into clear, structured agent behavior
Comfort working in ambiguity and iterating fast against real customer feedback
Experience facilitating technical workshops or discovery sessions with non-technical stakeholders
3+ years in a technical, customer-facing role (solutions engineering, implementation engineering, prompt engineering, applied AI/ML, or similar)
Legal authorization to work in the U.S. indefinitely
Must be able to obtain background clearance as required by government customer

Nice To Haves

Public safety, 911, or contact center background
Telephony, SIP, or CCaaS fluency
Experience with agentic AI systems beyond conversational chatbots
Background in regulated or mission-critical industries (healthcare, aviation, public sector)

Responsibilities

Lead agent build end to end for assigned customer deployments
Run SOP workshops with customer ops leads to map call types, triage logic, escalation rules, and transfer destinations
Translate phone trees, training manuals, and call recordings into executable agent behavior through structured prompts and configuration
Iterate prompts and agent logic against UAT feedback and live-call learnings
Partner with the Project Manager on weekly customer check-ins; own the technical narrative with the customer
Run QA on agent behavior post-go-live and feed findings into the continuous improvement loop
Contribute to and improve Hyper's standard SOP library across deployments
Coordinate with Integration Engineering on telephony, SSO, and CAD integration handoffs