IT Business Analyst III

Scope Services•Westwood, MA

22h•$55 - $60

About The Position

The AI Analyst, Microsoft Power Platform & Microsoft 365 Administration is responsible for supporting the administration, governance, and controlled enablement of Eversource’s Microsoft-based AI and low-code platform capabilities. This role will help establish and operate the enterprise agent platform across Microsoft Power Platform, Microsoft 365, and Copilot-related services, with a strong focus on environment setup, platform controls, data loss prevention, governance, and secure adoption. This position serves as a key delivery and operations partner across Enterprise AI, IT, Security, Architecture, and business teams to ensure Microsoft AI and automation capabilities are configured, governed, and deployed in a secure, scalable, and supportable manner. The role requires hands-on knowledge of Microsoft Power Platform administration, Microsoft 365 administration, environment and tenant controls, DLP policy configuration, and coordination with cybersecurity teams to establish an enterprise agentic framework. Microsoft’s current admin documentation places these controls across the Power Platform admin center, Copilot Studio governance controls, and broader Microsoft 365 security and governance tooling.

Requirements

Hands-on knowledge of Microsoft Power Platform administration
Microsoft 365 administration
Environment and tenant controls
DLP policy configuration
Coordination with cybersecurity teams

Responsibilities

Support the setup, administration, and ongoing governance of Eversource’s Microsoft-based AI and agent platform, including Power Platform and Microsoft 365 services.
Configure and maintain Power Platform environments, environment strategies, tenant settings, and administrative controls using the Power Platform admin center.
Administer platform capabilities across Power Apps, Power Automate, Power Pages, and Microsoft Copilot Studio in alignment with enterprise standards.
Help define, implement, and maintain Data Loss Prevention and data policy controls for connectors, environments, and agent capabilities.
Partner with Security, Architecture, and Enterprise AI to design and operationalize a secure agentic framework within Microsoft.
Support the governance of agents created in Microsoft Copilot Studio, including policy alignment, environment controls, and platform guardrails.
Coordinate with Security and Compliance teams on access controls, risk mitigation, approved connector strategies, and policy enforcement.
Evaluate platform requests, environment needs, and use cases to ensure they align with approved governance, security, and operating model requirements.
Monitor platform usage, administrative activity, environment health, and policy compliance; identify issues and recommend corrective action.
Support release readiness and operational enablement for new AI, automation, and agent capabilities introduced within the Microsoft ecosystem.
Develop standards, documentation, intake requirements, administrative procedures, and governance artifacts for platform use.
Provide guidance to makers, product teams, and business stakeholders on approved patterns, environment usage, DLP restrictions, and platform guardrails.
Partner with Enterprise AI and IT teams to support rollout, adoption, and sustainable operations for agentic and low-code solutions.
Escalate risks, control gaps, policy issues, or support concerns in a timely manner.