AI Adoption Manager

Ideagen•,

23h•Hybrid

About The Position

Mazlan is Ideagen's AI capability and one of the most exciting developments we've delivered to customers in recent years. As we continue to evolve Mazlan, we're building a dedicated team focused on helping customers get real value from it during their free trial period. As an AI Adoption Manager, you'll support trial customers across your region, guiding them through Mazlan and helping them integrate it into their day-to-day work. This customer-facing role sits within a newly formed team and offers the opportunity to help shape processes, build strong customer relationships, and develop expertise in AI adoption. Your focus is simple: helping customers get value from Mazlan quickly and confidently, so they can see its impact before their trial ends. This role offers the chance to be part of launching something new at Ideagen, build in-demand AI adoption skills, and make a meaningful impact on customer outcomes within a defined region, with clear progression as the team grows.

Requirements

Curiosity, strong communication skills, and a genuine passion for helping customers get value from technology are far more important.
Comfortable working independently
Enjoy building relationships
Understand the connection between customer success, adoption, and business growth.
Highly customer-focused and enjoy enabling others to succeed with software
Communicate clearly and confidently with both end users and senior stakeholders
Learn new tools quickly and can explain them in a simple, accessible way
Organised, proactive, and capable of managing your own priorities
Understand the link between customer success, adoption, and commercial outcomes
Comfortable working in a regional role and building long-term relationships

Nice To Haves

Experience in customer success, onboarding, training, implementation, or enablement would be an advantage
Experience in a Customer Success, onboarding, implementation, or training role
Knowledge of EHS, Quality, Compliance, Risk, or related industries
Experience with AI-powered tools or a strong interest in AI and emerging technologies

Responsibilities

Owning engagement for Mazlan free-trial customers within your assigned region
Managing a portfolio of trial accounts from activation through to conversion
Delivering structured onboarding sessions, demos, workflow walkthroughs, and regular check-ins
Understanding customer workflows and tailoring guidance to their specific needs
Proactively identifying and removing barriers to adoption, including confidence, time, or technical challenges
Translating Mazlan's capabilities into practical, industry-relevant use cases across EHS, Quality, Compliance, and other sectors
Sharing best practices and resources that help customers realise value quickly
Monitoring trial health and flagging at-risk accounts early
Working closely with Sales to support conversion conversations and customer handovers
Sharing customer feedback and insights with Product, Customer Success, and Commercial teams