AI Account Manager (Hike Intelligence)
About The Position
Hike Medical is building the operating system for device-based care, managing the entire process from prescription to device delivery for orthotics, prosthetics, and DME. The market is large, but significant portions are lost to administrative inefficiencies. Hike Medical aims to close this gap with three connected products: Hike Intelligence (AI agents for revenue cycle management), Hike Clinical (point-of-care software), and Hike Lab (a 3D-printing factory for custom devices). The company has raised $22M and operates with a fast, results-first, high-ownership culture from its San Francisco office. This role is for someone who wants to work at the frontier of AI, manufacturing, and healthcare.
Requirements
- 2–4 years in account management, customer success, or expansion roles.
- Ideally selling AI, software, or into healthcare, devices, or SaaS.
- Drive growth, not just satisfaction.
- Comfortable carrying an expansion and retention number, spotting the upsell, and asking for it.
- Can speak fluently about denials, reimbursement, and workflow, and become the trusted partner clinical executives and clinic owners call first.
- Organized and proactive: Manage a full book without letting an at-risk account or an expansion signal slip through the cracks.
Responsibilities
- Own onboarding and adoption: Get new accounts live, train clean scanning technique, and drive the first orders so the account feels value fast.
- Grow the account: Expand from inserts into more device categories, attach Hike Intelligence, and add new locations and providers.
- Drive order volume: Move accounts past their ramp—from early orders to consistent, scaled monthly volume.
- Own renewals: Run the annual renewal and protect the base.
- Be the voice of the customer: Feed product and operations the signal that makes the next account easier.
Benefits
- Competitive compensation: Strong base ($120K–$180K) + a $20K–$40K annual performance bonus ($140K–$220K OTE).
- Meaningful equity: Real ownership in a high-growth startup backed by top VCs.
- Accelerated growth: Top performers move fast into senior and leadership roles—and are rewarded significantly for it.
- Full benefits: Medical, dental, and vision coverage.
- $15K relocation bonus: If you're moving to San Francisco.
- Daily collaboration with Hike's founding team out of our SF Rincon Hill office.
- Free custom insoles.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
