AHD Medical Assistant-Ambulatory

Alameda Health System•Alameda, CA

About The Position

Under the clinical supervision of a registered nurse or licensed physician/podiatrist, the Medical Assistant provides basic clinical, front-office clerical, and technical support services for clients, patients, and the clinic. The role supports patient care, clinic operations, care coordination, and population health activities, and performs related duties as required. The Medical Assistant assists clinicians with patient follow-up and care plans; gathers patient information and vital signs; supports examinations, treatments, and procedures; collects and transports specimens; performs phlebotomy and basic testing; and may administer specified medications, injections, and immunizations after training. The role also maintains examination areas and equipment, completes records and clerical tasks, responds to patient needs and emergencies, and supports patient-centered service. With training, the Medical Assistant may provide health coaching, goal setting, and action-plan review.

Requirements

Graduate from a certified or accredited medical assistant school.
Acquire within six months of hire and maintain active Medical Assistant certification from one of the listed organizations: American Association of Medical Assistants (AAMA), American Medical Certification Association (AMCA), California Certified Medical Assistant (CCMA), National Center for Competency Testing/Multi-skilled Medical Certification Institute (NCCT/MMCI), or American Medical Technologists (AMT).
Maintain Basic Life Support (BLS) certification issued by the American Heart Association.

Nice To Haves

One year of experience in an outpatient setting.

Responsibilities

Assist clinicians with patient follow-up, including inbox management, communicating authorized information and instructions, and providing prescriptions or work slips as directed.
Collaborate with patients and healthcare providers to support coordinated, high-quality care.
Collect and preserve specimens using non-invasive techniques and transport them to the laboratory.
Use population health methods, including patient registries, inreach, outreach, care protocols, and team-based care.
After specific training, administer oral, intradermal, intramuscular, or subcutaneous medications; provide inhalation treatments and immunizations; and perform skin tests such as PPD placement.
Greet and escort patients, prepare them for procedures, assist clinicians with examinations and treatments, and ensure required consents are obtained.
Interview patients and collect basic information about current and previous medical conditions; measure vital signs and other information required by the department.
Maintain, clean, and sterilize examination areas and equipment; stock rooms; order supplies and equipment; prepare rooms for the daily clinic schedule; and report equipment replacement needs.
Participate in performance improvement and quality-control activities.
Perform department-specific clinical and technical skills and simple non-invasive testing.
Perform clerical duties, including answering phones, using computers, registering patients, completing forms, filing medical records, and scheduling appointments on the AHS computer system when appropriate.
Perform phlebotomy, including venipuncture, finger-stick, and heel-stick procedures.
Respond promptly to patient needs and respond to emergencies, including Code Blue, as directed.
Provide respectful, patient-centered care and promote excellent service for internal and external customers.
Record information in patient records.
Support plans of care by coordinating consultations, testing, referrals, and authorizations; helping patients implement care plans; ensuring results are available; assisting with preparation for examinations; directing patients to other departments; providing appropriate self-care and basic pre- and post-operative instructions; helping orient new employees or students as needed; and following clinician treatment plans.
Transport patients to ancillary services and assist patients with limited mobility, including those using wheelchairs or crutches or experiencing gait impairment, and assist with gurneys.
With training, provide health coaching, goal setting, and action-plan review to patients.