Aging Care Manager 2 - Luzerne County Area Agency on Aging -Care Management Unit - Assessment

Luzerne County•Wilkes-Barre, PA

8h•$35•Hybrid

About The Position

This is a Care Manager 2 position assigned to the Assessment Unit. The employee will report to an Aging Care Management Supervisor 1. The individual in this position conducts the initial face to face visit with consumers, their family members, and others. They must have good interviewing skills, crisis intervention skills, the ability to make decisions and judgments, and maintain a comprehensive knowledge of Area Agency on Aging and community resources.

Requirements

Knowledge of social casework principles and methods.
Knowledge of the availability of community support services for the benefit of older adults.
Knowledge of current social, economic and health problems and resources as they relate to older adults.
Knowledge of the basic principles and methods of program interpretation and community organization.
Knowledge of individual and group behavior and ways of working effectively with older adults who have social, economic, emotional or health problems.
Skill in the development of care plans for older adults.
Ability to establish and maintain effective working relationships with clients, other members of the staff, outside agencies and institutions and the general public.
Ability to plan and organize work, prepare adequate records and reports, set priorities and maintain a caseload of older clients in an effective manner.
Ability to clearly express ideas orally and in writing and to interpret laws and regulations.
Ability to maintain agency confidentiality standards.
Ability to understand and accept the needs and rights of others and to work with older adults who are physically or emotionally disabled or economically disadvantaged.
Ability to work effectively with people and aid them to grow in the constructive use of their potential in adjusting to their specific problems.
Six months as an Aging Care Manager 1, or a County Caseworker 1; or Successful completion of the County Social Casework Intern program; or Six months of professional human services or nursing experience; and a Bachelor's Degree in social sciences, behavioral sciences, human services, or a closely related field; or Any equivalent combination of experience and training
Be a resident of Pennsylvania.
Be eligible for selection in accordance with the merit system employment regulations

Nice To Haves

Good interviewing skills
Crisis intervention skills
Ability to make decisions and judgments

Responsibilities

Is assigned approximately 35 to 40 cases each month thru the AAA initial Intake and Referral process.
Screens cases within 5 days of assignment, via a phone call to the consumer, in order to prioritize work
Prioritizes work each day in order of importance.
Maintains a schedule but needs to have the ability to change priorities as the workload changes.
Responds to emergency consumer situations, when needed.
Conducts field visits in order to determine a level of care decision for the consumer.
Involves using a laptop in the field to record responses on a Department of Aging standardized assessment tool.
Field visits include community cases where consumers are living in their homes and facility cases where consumers are living in long-term care settings
Responsible for data entry.
Records all work in the SAMS data base in a complete, professional and established manner including but not limited to LOC decisions and journal notes
Completes face to face visit and all ensuing electronic file work within 15 days of each case assignment
Maintains knowledge of all AAA service programs including service definitions, eligibility guidelines, referral guidelines, financial qualifications, etc.
Assists consumers in navigating the Aging network of services and offers consumers' choices of services.
Maintains knowledge of available community support services for the benefit of older adults
Has the ability to establish and maintain working relationships with consumers, outside agencies, the general public and other staff members
Consults with the Assessment Unit Supervisor on cases of a complex nature, multi-Agency cases, emergency situations, etc.
Consults with the Community Health Nurse on level of care issues and medical issues.
Participates in consumer Appeals Hearings, as needed
Acts in a back-up capacity to the primary information and referral telephone caseworkers, as needed
Assists with walk-in consumers for completion of forms, i.e.: PACE, Rebates, Transportation applications, etc.
Has working knowledge of office machinery, including Kronos
Participates in conference calls, webinars, workshops and mandatory trainings.
Participates in monthly Unit Meetings and Quarterly social service meetings.
Completes required statistical reports and travel vouchers
Handles after-hours crisis coverage on a rotating basis
Other duties as assigned