Agile Scrum Master - Item Management Technology / Support PI Planning

Undocked•Raleigh, NC

14d

About The Position

The Scrum Master serves as a servant leader, coach, facilitator, and change agent who enables high-performing teams, removes impediments, drives continuous improvement, and fosters accountability, collaboration, and transparency. The role supports technology delivery for Item Management, including Item Master Data Management, Product Information Management (PIM), item onboarding and maintenance, and product hierarchy and classification. The Scrum Master facilitates Agile practices and ceremonies, coaches team members and stakeholders, partners with Product Owners on backlog health, and monitors delivery progress, capacity, velocity, and commitments. The role supports PI and quarterly planning, roadmap execution, release coordination, and communication across business and technology teams. It also uses Agile metrics to promote transparency and leads improvement efforts that strengthen team efficiency, predictability, and quality.

Requirements

Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience.
7+ years of Agile Scrum Master experience supporting technology delivery teams.
Strong understanding of Scrum, Kanban, and Agile methodologies.
Experience supporting retail, merchandising, inventory, supply chain, or master data management systems.
Demonstrated ability to facilitate cross-functional teams and manage competing priorities.
Experience using Agile management tools such as Jira or equivalent.
Strong analytical, organizational, and problem-solving skills.
Excellent communication and stakeholder management abilities.

Nice To Haves

Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master certification.
Experience in automotive aftermarket, retail, e-commerce, or supply chain environments.
Knowledge of Item Management, Product Information Management (PIM), Product Master Data, or Merchandising platforms.
Experience working within SAFe or scaled Agile frameworks.

Responsibilities

Facilitate Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives.
Coach team members, Product Owners, and stakeholders on Agile values, principles, and best practices.
Foster continuous improvement and support teams in maturing their Agile adoption.
Promote servant leadership and empower teams to self-organize and deliver predictable outcomes.
Partner with Product Owners to maintain a prioritized, refined backlog aligned with business objectives.
Monitor sprint progress, team capacity, velocity, and delivery commitments.
Identify and remove impediments affecting productivity or delivery timelines.
Promote transparency using Agile metrics and reporting, including velocity, sprint burndown, say/do ratio, cycle time, and team health metrics.
Support PI Planning, quarterly planning, and roadmap execution in a scaled Agile environment.
Support delivery of technology solutions for Item Master Data Management, Product Information Management, item onboarding and maintenance, and product hierarchy and classification.
Facilitate communication between business and technology teams.
Provide status updates and appropriately escalate risks, issues, and dependencies.
Build relationships across cross-functional teams and leadership.
Support release planning and coordination across multiple technology teams.
Analyze team performance metrics and identify opportunities to improve efficiency.
Lead retrospectives that result in actionable improvements.
Implement Agile practices, tools, and techniques to improve predictability and quality.
Mentor team members and support Agile transformation initiatives.