Agile Product Analyst

TRILLIUM HEALTH RESOURCES•Remote, Remote, US,

1d•$58,521 - $83,309•Remote

About The Position

Trillium Health Resources is seeking an Agile Product Analyst to join their team. This role is crucial for managing and maintaining the company's business systems, which are essential for seamless communication, efficient workflows, and accurate data management. The position offers a blend of technical expertise and administrative skills within a collaborative environment, contributing to exciting projects and professional development.

Requirements

High School diploma/GED and three (3) years of experience working in application environments with hands-on experience with monitoring system operations. Requires certification.
Associate’s degree and a minimum of one (1) year of experience working in application environments with hands-on experience with monitoring system operations. Requires certification.
Equivalent combination of education/experience.
High School/GED and Two-Year degrees require certification.
Must have a valid driver’s license.
Must reside within United States.
Must be able to travel within catchment as required.

Nice To Haves

Experience in a distributed computer environment and supporting a complex integrated software package, training or experience in using e-mail, Windows and Microsoft Office.
Experience in both writing and executing SQL statements, with the ability to navigate database structures and schemas.
Preferred certifications include Microsoft applications certifications MTA, MCSA, MCSD, or equivalent.

Responsibilities

Monitor and ensure business systems remain operational.
Act as liaison between multiple departments for business system operations, upgrades, and maintenance.
Oversee and coordinate User Acceptance Testing (UAT) for any upgrades to the business systems pursuant to the Agile flow.
Respond to tickets from the KACE System and record the issues and solutions in the KACE System.
Contribute to the development, implementation, and maintenance of business systems functional architecture, detail systems design, configuration, or program specifications to deliver IT system outcomes that meet user and organizational needs.