Agile Product Owner III

Wolters Kluwer•Waltham, MA

2d•Onsite

About The Position

Wolters Kluwer Health is seeking an eCommerce Product Owner with strong technical expertise to assist in transformation and consolidation of eCommerce engines across multiple businesses. As a key member of the Business Transformation (BT) team, this role is responsible for driving improvements across eCommerce capabilities, including digital ordering, checkout, payment workflows, product catalog management, and system integrations, within a leading healthcare information technology organization. This role requires a strong understanding of end-to-end online ordering experiences and a focus on optimizing the customer journey to ensure an intuitive, efficient, and reliable experience for end users. This position presents an excellent opportunity for professionals who are passionate about transforming and enhancing digital commerce experiences, business systems, and organizational results. This is a Product Owner/Manager role and NOT Project/Program Manager.

Requirements

Bachelor's degree in a related field
3+ years of experience as a lead Product Owner in an Agile environment with a focus on large-scale strategic transformations
3+ years of experience with eCommerce platforms, digital ordering workflows, or online customer experience solutions in an administrator, analyst, or product ownership capacity
Ability to concisely and clearly articulate complex problems, potential solutions, and other complex information to diverse audiences – through written and verbal communications.
Demonstrated ability to manage multiple items simultaneously, with a track record of successful project delivery.
Conflict management skills include the ability to work with and resolve conflicting needs and requirements.
Ability to analyze data, properly articulate and take proactive action on risks and dependencies.
Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure and with teams that are not direct reports.
Ability to learn new concepts/hardware/technologies quickly.
Self-motivated, able to stay on track, pursue solutions without supervision, and willing to do what it takes to get the job done.

Nice To Haves

Advanced degree preferred.
Experience with agile methodologies.
Experience in change management and organizational development.
Knowledge of CRM and ERP systems, integrations, and data migrations.
Knowledge of eCommerce platforms, order management systems, payment processing, and digital merchandising tools.
Experience using analytics and reporting tools to evaluate customer behavior, identify friction points in the ordering journey, and drive continuous improvement in conversion and usability.
Strong understanding of end-user ordering experience design, including checkout optimization, cart usability, and cross-functional collaboration to improve the digital commerce journey.
Experience with multinational corporate structures.
PMI / Lean / Agile certification(s) are a strong plus.

Responsibilities

Create and manage a product backlog with cross-functional teams to support the BT strategic vision and the evolution of eCommerce capabilities.
Prioritize the team backlog to streamline the execution of the program priorities while maintaining the conceptual and technical integrity of features or components.
Own and prioritize enhancements to the online ordering experience, including product discovery, cart, checkout, and payment workflows, to improve usability and conversion.
Partners with business and technical teams to support product catalog, pricing, promotions, tax, shipping, and integration requirements across eCommerce and downstream systems.
Use analytics, customer feedback, and operational insights to identify friction points, measure performance, and drive continuous improvement in the digital commerce journey.
Guide the scrum team to successfully deliver on time and on budget.
Create epics and user stories with clearly defined acceptance criteria.
Work directly with developers to provide guidance and answer questions on requirements and design to ensure the product features satisfy the customer’s needs.
Optimize backlog execution to deliver maximum value to the organization balancing technical constraints and backlog priorities.
Coordinate user acceptance of projects with stakeholders before deployment to production.
Act as advisor, communicating difficult concepts and influencing stakeholders to adopt a different solution approach when needed.
Provide project leadership for Change Management team initiatives.
Manage Third Party Vendors that act as extended members of the scrum team.
Provide support for eCommerce-related business processes and systems, including stakeholder guidance, user enablement, and training when needed.
Performs other duties and responsibilities as required.