Member Service Operations (MSO) Agile Delivery Coordinator
About The Position
UW Credit Union is looking for someone who can keep our Member Service Operations Team product enhancements moving; removing roadblocks, sharpening our Agile practices, and making sure the work that supports our members' day-to-day banking experience gets delivered well, in a highly regulated financial services environment. This role is a people role where you will facilitate the day-to-day rhythm of Agile delivery, coach teams toward greater process maturity, and steward our enhancement pipeline with an eye for detail and follow-through. You'll also spend a lot of time engaging and influencing across cross-functional teams. Success will come down to how well you communicate. Can you explain a complex roadblock in a way that gets people on board? Can you build trust and shared accountability so teams want to follow your lead, even without positional authority? If you're the kind of person who can use empathy to read a room and adjust your approach, leading through empathy and clarity as much as expertise, we want to talk to you. This role sits at the intersection of technical delivery and genuine relationship-building, and we're looking for someone who thrives there.
Requirements
- Bachelor’s Degree in Business Administration, Information Systems, Computer Science, or a relevant discipline. (Relevant work experience may be considered in lieu of a degree).
- Scrum Master certification (CSM, SAFe Scrum Master, or equivalent) is required.
- 4-5 years of experience in a Scrum Master or Agile Delivery role supporting technology or product teams.
- 2-3 years of proficiency in Azure DevOps (ADO) or similar platforms, including dashboard construction.
- 2-3 years of experience facilitating Agile delivery and cross-functional project coordination.
- Exceptional verbal and written communication skills with the ability to convey complex info to all levels; skilled in leading through influence and trust; strong organizational skills for managing concurrent workstreams.
Nice To Haves
- SAFe Agilist (SA) or Advanced Scrum Master (SASM) is preferred.
- Experience in financial services or a regulated industry is preferred.
Responsibilities
- Facilitate all core Scrum ceremonies (Sprint Planning, Standups, Refinement, Reviews, and Retrospectives).
- Coach and mentor the MSO team to develop deep Scrum expertise and Agile maturity while modeling inclusive leadership.
- Administer work management platforms (Azure DevOps/Microsoft Planner) to ensure end-to-end traceability.
- Track, analyze, and report on team metrics (velocity, flow, predictability) and roadmap progress to support data-driven decision-making.
- Serve as a high-level liaison between MSO and IT, Risk, Compliance, and QA.
- Represent MSO in Change Advisory Board (CAB) meetings and coordinate end-to-end release management, including UAT cycles and delivery communications.
- Lead without direct authority as a servant leader and collaborative partner.
- Lead change initiatives and model adaptability as MSO’s product portfolio evolves.
Benefits
- 21.5+ days annual paid time off (4+ weeks)
- 2 weeks paid caregiver leave
- 2.5 weeks paid new child parental leave
- 2 days paid volunteer time
- 11 paid holidays (includes your birthday!)
- 401k company match of up to 5%, plus approximately 4% discretionary match
- Variable bonus reward
- Competitive Medical, Dental and Vision plans, including domestic partner eligibility
- Discounted bus pass and bublr membership
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
