Agentic Workflows Analyst
About The Position
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers. The Business Analyst (Agentic Workflows) functions as a key member of the Process Innovation team, serving as a subject matter expert in bridging traditional business requirements with advanced, automated agentic systems. You are an organized, detailed, and proactive communicator who excels in a deadline-driven environment. You will be responsible for translating complex business problems into automated, agent-based workflows that optimize campaign execution, data reconciliation, and operational efficiency.
Requirements
- BA, BS, or equivalent relevant experience required.
- 4+ years of experience in business or technical analysis, with a strong focus on data-driven solutions or operations.
- Demonstrated experience designing, managing, or auditing automated, agentic, or LLM-based workflows. Ability to articulate logic flows and handle exception management within automated systems.
- Strong analytical capabilities; ability to troubleshoot unexpected campaign or workflow challenges using data-driven logic.
- Strong command of Google Workspace and MS Office Suite (advanced Excel).
- Excellent verbal and written communication skills with the ability to interact professionally across R&D, commercial, and client-facing teams.
Nice To Haves
- Familiarity with backend data infrastructure or ad management systems (e.g., Vertica, DFP) is highly preferred.
- Experience in pharmaceutical or healthcare industries strongly desired.
Responsibilities
- Evaluate complex business use cases and process bottlenecks to determine feasibility and design optimal agentic workflow solutions.
- Translate approved business requirements into granular functional specifications, prompt engineering guidelines, and logic flows for agent development.
- Design, architect, and manage intelligent, agent-based workflows to streamline end-to-end digital program implementation (data ingestion, program setup, and reporting).
- Partner with technical teams to integrate autonomous agents into existing internal business systems, ensuring seamless data flow and operational continuity.
- Participate in cross-functional meetings, supporting functional capability discussions, and partnering with internal stakeholders to prioritize areas for future automation and enhancement.
- Own the development and maintenance of internal documentation for agentic workflows, SOPs, and technical implementation guides.
Benefits
- Health Insurance (medical, dental, and vision coverage)
- Paid Time Off (including vacation, sick leave, and flexible holiday days)
- 401(k) Retirement Plan with employer matching
- Life and Disability Insurance
- Employee Assistance Program (EAP)
- Commuter and/or Transit Benefits (if applicable)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
