Agentic Commerce Consultant l Comms, Media, & Technology

Accenture•Chicago, IL

About The Position

We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song Overview We are seeking a consultant to support the design and delivery of agentic commerce transformation initiatives for technology clients. This role will focus on helping Communication, Media, and Technology organizations adapt to a new model of customer engagement where AI-powered agents, conversational interfaces, and intelligent systems influence how products are discovered, evaluated, and transacted. As customer journeys evolve beyond traditional digital channels, organizations must rethink how their products, content, platforms, and data are structured to operate within AI-driven and ecosystem-based environments. This consultant will help prepare their data, digital platforms, and analytics capabilities to support next-generation customer experiences across digital channels, partner ecosystems, and emerging AI-driven environments. You will work across strategy, digital experience, content, platform integration, and data teams to help clients improve how their products show up across search, AI interfaces, and partner ecosystems, while ensuring readiness for agent-mediated interactions. The ideal candidate combines experience in digital strategy, consulting, and Communications, Media, and Technology industry expertise with an interest in how AI and agent-based experiences are transforming customer journeys.

Requirements

3+ years of experience in consulting or digital strategy experience in the Communications, Media, and Technology industry; experience must include the following:
Experience working on digital transformation, customer experience, or platform-related initiatives
Experience with AI-driven customer experiences, conversational interfaces, or emerging digital ecosystem trends
Understanding of digital marketing, content strategy, or product experience optimization
Experience collaborating with engineering leadership to prioritize AI-readiness initiatives on technical roadmaps

Nice To Haves

Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field
Strong problem-solving and analytical skills
Excellent communication and presentation skills
Ability to translate complex concepts into clear, actionable recommendations
Passion for innovation and the future of CMT

Responsibilities

Data Analysis & Preparation Analyze product, customer, and digital experience data to identify trends and insights. Assist in preparing datasets that support analytics, reporting, and personalization initiatives. Support data cleansing, transformation, and validation processes to ensure data quality and reliability.
Digital Platform & Data Integration Support Support documentation of data flows and integration points between platforms and digital applications. Assist in analyzing APIs, product data feeds, and service integrations used across ecosystems. Collaborate with engineering teams to ensure data is structured and accessible across digital experiences.
Agent Communication & Execution Readiness Define standards for Agent Communication Protocols (ACP) and API readiness. Partner with engineering to expose endpoints that support AI agent interaction. Ensure feeds support real-time decisioning (inventory, pricing, shipping logic). Build scalable frameworks for AI-assisted transactions.
Retrieval & Indexation Optimization Optimize structured data for RAG (Retrieval-Augmented Generation) environments. Collaborate with GEO and content teams to ensure alignment between semantic layer and markup layer. Reduce friction between presentation layer and structured layer.
Monitoring & Technical Governance Implement structured data QA and monitoring frameworks. Identify gaps impacting citation eligibility or recommendation logic. Establish governance standards for structured updates across markets.
Security, Trust & Compliance Ensure APIs and structured outputs align with privacy, compliance, and brand safety requirements. Partner with legal and security teams to assess risk exposure in agentic integrations.
Data & AI Readiness Support structuring of product and customer data for analytics, personalization, and AI use cases. Identify opportunities where data can enhance decision-making, recommendations, and customer experiences. Collaborate with data teams to improve data accessibility across digital channels.
Client Collaboration & Delivery Support Work as part of a multidisciplinary consulting team delivering transformation initiatives for clients. Support project teams with research, analysis, and documentation. Assist in preparing client presentations, reports, and deliverables. Participate in client workshops and working sessions to gather insights and requirements. Contribute to internal knowledge sharing and capability development.

Benefits

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.
See more information on our benefits here: U.S. Employee Benefits | Accenture

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