Agentic Commerce Delivery Lead

Accenture•Morristown, TN

2d•$112,900 - $302,400•Hybrid

About The Position

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. We are looking for a highly effective Delivery Lead to join our team. An individual filling this role will be responsible for the overall success of Digital Commerce, Experience Platforms and Agentic programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, experience design, and technology disciplines.

Requirements

Minimum 7+ years of experience leading the successful delivery of commerce platforms projects with recent experience in Agentic Commerce delivery.
5+ years of experience implementing comprehensive marketing suites such as Salesforce Commerce/OMS/Revenue Cloud, Adobe Commerce Cloud, SAP Commerce, MACH-based Commerce
Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms.
Minimum 3+ years of experience delivering projects which have integrated a number of the functional capabilities listed below: Customer Data Platform, Digital Analytics, Digital Asset Management, eCommerce, Integration Platform, Journey Orchestration, Marketing Automation, Personalization, Search / SEO, Web Content Management, Multi-device support (smart-phone, tablet, desktop, console, set-top box)
Experience in algorithmic decisioning or management
Experience with defining, designing and implementing a development architecture leveraging CI/CD principles
Strong understanding of PCI/PII security and data privacy requirements
Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings
Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams
Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)

Nice To Haves

Bachelor's degree or equivalent (minimum 12 years) work experience

Responsibilities

Work in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale marketing, commerce and content solutions
Develop strong working relationships with the senior management team and identify follow-on project opportunities
Plan and estimate delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
Manage day-to-day on-shore and off-shore project teams during the project lifecycle
Manage the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
Manage experience-led teams in developing strategic vision and creative UI/UX design
Manage and contribute to solution plan definition
Manage and contribute to development of the platform migration and global roll out strategy and execution
Interact with client stakeholders for business justification, funding, scope and timeline
Contribute to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources