Agentforce & Data 360 Support Engineer

Salesforce•Atlanta, GA

4d•Hybrid

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Salesforce Data 360 and Agentforce Support team is comprised of highly skilled technical engineers who have a passion for making customers successful. Our Support Engineers pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more. While our focus is on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce 1-1-1 model. These roles are located in our Indianapolis, Atlanta and Seattle offices. Candidates should live locally to the area and able to work in an office environment in a hybrid model. In your role as a Agentforce and Data 360 Support Engineer , you are the first point of contact for customers experiencing challenges navigating and implementing Data 360 and Agentforce products.

Requirements

Experience with Salesforce and/or CRM applications and other cloud-based technologies
API / programming experience
Big data experience
Experience with Database concepts, Data management (RDBMS), and SQL
Demonstrated skill in Customer Support or Customer Service in a customer-facing role

Nice To Haves

Salesforce Developer, Agentforce, Data 360 Certifications
Bilingual Portuguese, French or Spanish language proficiency is a plus!

Responsibilities

Developing and maintaining technical expertise in Salesforce Data 360 and Agentforce.
Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
Providing feature explanation and best practices.
Managing customer expectations and the customer experience to maximize customer satisfaction.
Actively maintaining and participating in job-related training activities.
Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
Multitasking and performing effectively under pressure.
Creating and curating knowledge content.