Agente Servicio al Huesped - Condado Vanderbilt Hotel

The Condado Collection•San Juan, PR

6d•Onsite

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico, ranging from classic and modern luxury hotels to restaurants and entertainment. The Condado Vanderbilt is the standard of excellence for luxury resorts in San Juan and the Caribbean. Originally built in 1919, and restored to its distinguished grandeur, it offers unsurpassed gastronomy, exquisite rooms and suites, and personalized service. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We are confident that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!

Requirements

Hospitality-oriented.
High school diploma or equivalent; preferably Hotel Management.
Excellent communication and interpersonal skills.
Proficiency in hotel management software and Microsoft Office.
Ability to work quickly and efficiently, especially under pressure.
Must be able to lift up to 50 pounds and stand for prolonged periods.
Flexibility to work different shifts, including weekends and holidays.
Fully bilingual (Spanish / English).

Responsibilities

Welcome and acknowledge all guests according to company standards, anticipate and attend to guest service needs, and thank guests with genuine appreciation.
Attend to guests at the front desk, providing the highest level of service possible efficiently, courteously, and professionally.
Perform all duties in accordance with hotel policies, procedures, internal rules, and standards.
Stay informed about the hotel's daily operations, review daily event sheets, bulletin boards, and stay updated on all changes, new procedures, and events.
Be knowledgeable about room rates, packages, discounts, and promotions, and understand how to manage them effectively.
Follow all cash handling and banking procedures to check out guests efficiently.
Perform guest check-in and room assignments, and accommodate special requests from all guests.
Answer telephones in accordance with proper etiquette standards.
Know how to handle safe deposit boxes.
Be familiar with the daily AM, PM, and night checklist to ensure smooth daily operations.
Balance night audit transactions for daily sales journal information.
Reconcile front desk and outlet cash deposits daily.
Follow all company safety and health hazard policies and procedures; report accidents, injuries, and unsafe working conditions to the Front Desk Manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Develop and maintain positive working relationships with others, support the team to achieve common goals.
Perform other reasonable tasks as requested by supervisors.