Agente Servicio al Huesped - Condado Ocean Club

The Condado Collection

4d•Onsite

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico, ranging from classic and modern luxury hotels to restaurants and entertainment. The Condado Ocean Club is a modern oasis in the city center. This is a club open to all who value unique experiences and cultural connections inspired by travel. Our goal is to create experiences and inspire travel not only for our guests but also for our workforce. We are confident that our team members are the key to providing passionate and authentic hospitality service. Let's create a collection of memories together!

Requirements

Hospitality-oriented.
High school diploma or equivalent; preferably Hotel Management.
Excellent communication and interpersonal skills.
Proficiency in hotel management software and Microsoft Office.
Ability to work quickly and efficiently, especially under pressure.
Must be able to lift up to 50 pounds and stand for prolonged periods.
Flexibility to work different shifts, including weekends and holidays.
Fully bilingual (Spanish/English).

Responsibilities

Welcome and acknowledge all guests according to company standards, anticipate and attend to guest service needs, and thank guests with genuine appreciation.
Attend to guests at the front desk, providing the highest level of service possible in an efficient, courteous, and professional manner.
Perform all duties according to hotel policies, procedures, internal rules, and standards.
Be informed about the daily operations of the hotel, review daily event sheets, bulletin boards, and be aware of all changes, new procedures, and events.
Know room rates, packages, discounts, and promotions, and understand how to manage them effectively.
Follow all cash handling and banking procedures to check out guests efficiently.
Perform guest check-ins and room assignments, and accommodate special requests of all guests.
Answer telephones in accordance with proper etiquette standards.
Know how to handle safe deposit boxes.
Be familiar with the daily AM, PM, and night checklist to ensure smooth daily operations.
Balance night audit transactions for daily sales journal information.
Reconcile front desk and outlet cash deposits daily.
Follow all company safety and health policies and procedures; report accidents, injuries, and unsafe working conditions to the Front Desk Manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Develop and maintain positive working relationships with others, support the team to achieve common goals.
Perform other reasonable tasks as requested by supervisors.