Agent Surveillance - Full Time

Palms•Las Vegas, NV

16d•Onsite

About The Position

The primary responsibility of the Surveillance Agent is to protect the guests, team members and assets of the property utilizing the Surveillance equipment and various forms of software; as well as investigating and documenting all Casino and designated property area activities. All duties are to be performed in accordance with departmental and Palms Casino Resort Las Vegas policies, practices, and procedures.

Requirements

At least two years of Casino experience in Table Games, Slots, Soft Count rooms, Cashiers, related areas, or equivalent video monitoring and investigation experience.
Work varied shifts, to include weekends and holidays.
Must be 21 years of age.
Must be able to obtain and maintain a Nevada Gaming Control Board registration and any other certification or license, as required by law or policy.
Proof of eligibility to work in the United States

Nice To Haves

At least two years in a Surveillance department and knowledge of all Table Games is preferred.
Knowledge of Gaming Minimum Internal Casino Standards, local jurisdictional gaming laws, and Nevada Revised Statutes.
Should be proficient in detection of advantage play (card counters, top card, and hole card).
Ability to make decisions based on existing evidence and protects the assets of Palms Casino Resort Las Vegas.
A good understanding of all computer-based programs used by Surveillance, iTrak, BJ Survey, Synkros or equivalent.
Ability to use Microsoft Excel and Word.
Previous experience working in a large, luxury resort setting.

Responsibilities

Monitor Table Games, Slots, Cages, Soft Count and Race and Sports Book.
Report repairs of Surveillance equipment to the department Technicians via email or iTrak system for record accuracy; in the event the system(s) goes down, a verbal request will be sent to the Technicians.
Operate Surveillance video equipment to ensure accurate video documentation regarding irregularities or deviations from normal activities; write factual reports about abnormal activity observed and ensure compliance with the Surveillance system.
Make detailed written reports or follow-up reports on incidents that occur on property.
Work closely with local, state, and federal law enforcement agencies while conducting investigations.
Monitor and document all night club and day club activities.
Detect and identify theft, fraud, and other criminal activities in all point-of-sale environments.
Utilize AI and other software programs, investigating and analyzing data and alerts provided.
Evaluate the Table Games play of high-end luxury property guests.
Conduct observations and investigations on suspicious activity on the Casino floor.
Check all Surveillance equipment at the start of the shift to ensure they are in good working condition.
View the Casino areas for identification of cheating activities, undesirables, pilferage, and embezzlement.
Assist Security in protecting the welfare of the team members and guests of the Casino and Hotel.
Coordinate with local, state, and federal law enforcement in the investigation of criminal activity which occurred on company property.
Pass Surveillance examinations that reflect and demonstrate current/actual job knowledge when administered by management as outlined in current procedures.
Knowledgeable of state gaming regulations and statutes and a thorough understanding of departmental policies and procedures
Knowledgeable of all Casino games, including payoffs, and game odds, specific knowledge of all areas observed, including but not limited to, rules, procedures, cheating methods, and card counting methods.
Obtain and maintain position-specific licensing.
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Perform other job-related duties as requested.