Agent Support Specialist

4 Corner Resources • Lake Mary, FL

13d • Onsite

About The Position

4 Corner Resources is seeking an Agent Support Specialist to support a high growth real estate brokerage partner. This role focuses on delivering a smooth, accurate, and supportive experience for real estate agents from their first day forward. The Agent Support Specialist plays a key role in helping agents feel prepared, confident, and supported as they begin and grow their business.

Requirements

• One to two years of experience in customer support, onboarding, call center, concierge, or technical support.
• Strong task management skills with the ability to support multiple onboarding workflows at once.
• High attention to detail with documentation review, data entry, and compliance tasks.
• Clear, professional communication skills across phone, email, chat, and video.
• Ability to work independently while collaborating with cross functional partners.
• Comfortable managing high volumes while staying organized and composed.
• Willing and able to learn new systems and troubleshoot unfamiliar tools quickly.

Nice To Haves

• Real estate administrative or brokerage operations experience preferred.

Responsibilities

• Manage the full onboarding lifecycle for newly affiliated agents.
• Prepare, distribute, and process onboarding documentation, including Independent Contractor Agreement materials.
• Review submitted documents for completeness and compliance, following up with agents to resolve missing or incorrect information.
• Partner with broker and internal teams to support licensing requirements, MLS access, and affiliations.
• Provide real time phone support to explain processes and resolve issues efficiently.
• Troubleshoot basic technology and platform issues and coordinate with vendors or internal teams when needed.
• Contribute to team goals related to onboarding speed, accuracy, and agent satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed