Agent, Station

Canadian North • Nunavut Land Claims Agreement – Pangnirtung Inuit Owned Land, NU

4d • Onsite

About The Position

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger. You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada. The Station Agent loads and offloads cargo and passenger bags, checks in and boards passengers, handles arrival and departure times, completes paperwork, conducts email and telephone communication with internal and external customers, and processes payments for cargo and tickets.

Requirements

• Must have completed grade 10 or have equivalent job experience in the related areas: warehouse, customer service, etc
• Demonstrated customer service skills
• Ability to obtain a dangerous goods handling certificate
• Ability to obtain an Airside Vehicle Operators Permit (AVOP)

Nice To Haves

• Ability to communicate in Inuktitut a definite asset

Responsibilities

• Maintain records as required and disseminate information
• Record flight arrival and departing times
• Conduct radio communications with the aircraft
• Process weight and balance and load control data
• Process shipment and reception of all cargo
• Perform load service duties
• Handle all cargo
• Provide services to the aircraft on the ground as required
• Perform all warehouse related duties
• Perform commissary duties
• Assist with reconfiguration of aircraft as required
• Assist passengers with mobility and special needs
• Assist with claims for damaged or missing goods
• Process passengers and baggage
• Make reservations and compute fares
• Issue tickets/airway bills and process sales reports for deposit
• Assemble, control and transmit reservations and passenger data
• Administer Interline and employee travel both business and pleasure
• Other duties as assigned

Benefits

• Comprehensive medical, dental, and retirement plan
• Discounted Travel + Free Travel Passes
• Extended health, dental, and life insurance (after 1 month)
• Short- & long-term disability coverage (after 1 month)
• Retirement savings plan (after 6 months)
• Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
• Cargo shipping privileges (per company policy)
• Opportunities for advancement within a trusted Canadian airline

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED