Agent Services Concierge

Schmidt Family of Companies - Ohio•Pepper Pike, OH

1d•$19 - $23•Onsite

About The Position

Schmidt Family of Companies is the parent company to Coldwell Banker Schmidt Realty, a fifth-generation full-service real estate brokerage firm specializing in Luxury, Residential and Commercial real estate sales, Mortgage, Title, Relocation and Property Management. We have over 90 offices across Northeast Ohio, Michigan, and both coasts of Florida with over 1,500 agents and broker associates. In 2019 we founded the Schmidt Community Fund, a non-profit 501(c)(3) organization, dedicated to fulfilling our moral responsibility to serve one’s neighbor and community and helping our youth with their education so they have the skills necessary to realize their potential, paving the way for a life full of opportunities. The Agent Services Concierge supports our real estate professionals and their clients while ensuring the office runs smoothly and maintains a warm, refined atmosphere. This role is the first point of contact for guests and agents, offering attentive service and thoughtful coordination that reflects our brand’s high standards. The concierge oversees daily office operations, agent onboarding, technology support, and marketing coordination, helping agents stay focused on delivering exceptional client experiences. Strong communication, organization, and a polished presence are essential.

Requirements

Professional appearance and polished communication style.
Warm, friendly, and approachable demeanor.
Ability to multitask and stay organized in a fast-moving industry.
Comfortable working independently while staying collaborative with the team.
Strong ability to learn new systems and adapt quickly.
Excellent interpersonal and customer service skills.
Strong attention to detail and follow-through.
Ability to train agents one-on-one or in small group formats.
Proficient with Google Workspace or related software, along with familiarity with Canva.
High school diploma or equivalent required; college preferred.
Previous experience in hospitality, luxury service, real estate, or a related field is beneficial but not required.

Responsibilities

Serve as the first point of contact for the office, welcoming clients and agents in a professional and courteous manner in person, by phone, and through email communication.
Open and prepare the office each morning, oversee closing procedures, and maintain clean, organized common areas to support a professional and welcoming environment.
Manage daily operational needs, including receiving deliveries, handling mail, and coordinating outgoing shipments.
Support agents with a service-first, solutions-focused approach.
Train new and existing agents on company technology and tools; stay current on system updates and provide ongoing support.
Guide new agents through the onboarding process with care and accuracy.
Partner with the Marketing team to coordinate materials such as business cards, postcards, print advertising, and social media support.
Communicate with Accounting, Relocation, and other departments as needed.
Maintain updated internal rosters, birthdays, renewal dates, and continuing education timelines to support retention and engagement.
Process new listings, pending contracts, closings, and cancellations with accuracy while safeguarding all confidential information.
Audit files and escrow instructions and coordinate manager reviews.
Track title, lending, and escrow status updates to ensure agents remain informed.
Submit home warranties and required data forms for each transaction.
Order office supplies, signage, and materials with management approval.
Maintain the office voicemail system and update messages as needed.
Oversee the office floor schedule when applicable.
Coordinate meetings, training, and special events set up and execution, ensuring spaces remain clean, organized, and reflective of our elevated company standards.
Attend bi-weekly business meetings.
Assist the Manager with additional tasks when needed.