Agent Service Coordinator

The Agency•Alamo, CA

19h•Onsite

About The Position

The Agent Service Coordinator role consists of managing daily operations within the Alamo office while representing and enhancing The Agency real estate brand within the community. In addition to developing and implementing organizational goals, procedures, and policies, The Agent Service Coordinator will identify improvement gaps and implement corrective measures while maintaining positive and professional agent and client relationships, and a positive oﬃce culture. This role is full-time in-office.

Requirements

Previous experience in office administration
Self-starter mindset
Ability to travel between multiple office locations on occasion
An interest in client services and relationship-building
Ability to prioritize and multitask
Excellent written and verbal communication skills
Strong attention to detail
Strong organizational skills
Must be tech-savvy and comfortable with the usage of general business software

Nice To Haves

Bachelor’s Degree Preferred
Prior Google Suite, Adobe Acrobat DC, DocuSign, and Zip Forms experience is a plus.

Responsibilities

Oversee general reception items and office organization/management.
Act as the main liaison between the office and various departments such as Marketing, Agent Experience, etc.
Develop and implement organizational goals, procedures, and policies for the assigned offices.
Maintain positive and professional agent and client relationships and a positive oﬃce culture.
Assist agents with basic marketing, administrative duties, and troubleshooting.
Maintain office supplies and equipment.
Identify improvement gaps and implement corrective measures.
Assist with office meetings/events planning and setup/breakdown
Work closely with local staff to create outstanding processes and services.
Consult and cooperate with other executives, agents, and employees, as relevant.
Perform ad hoc administrative tasks as directed